Quality Bearings Online Reviews

Thank you for leaving your honest review, Mark. We are glad to hear you are satisfied with our products. I have investigated your order, and I can see the shipping was not delivered on a next day service, which we sincerely apologise for. At QBOL we pride ourselves on our quick delivery times which on this occasion was not the case. We will definitely take this feedback on board as a team to see how we can do better next time. To make up for the inconvenience, we would like to refund the shipping cost of your order. You can expect an email from us later today to confirm this has been actioned, but should you have any questions in the meantime, please feel free to contact us at +441133237793 or via email at customerservice@qualitybearingsonline.com .

Thankyou for your wonderful review! It is great to hear you had such a positive experience with us. We hope to see you back again soon.

Thank you very much for your leaving us your thoughts in your review. We always appreciate honest and open feedback from our customers. Please accept my apology for the misinformation you received prior to placing your order. I've been speaking to the Sales Team so I could understand why this happened. As I'm sure you're aware, FAG is German Manufacturer with many manufacturing facilities all over the world. These facilities often share production of different bearing types and sizes and so it is possible to have two identical bearings made in different locations. Without knowing which specific piece of stock would be allocated to any given order, we can only advise if a particular bearing type/size is ever manufactured in Germany. I apologise that this wasn't clearly communicated to you in the first instance. Please be assured though that the stock you received is genuine FAG stock, fully traceable using the Schaeffler OriginCheck App and the barcode on the bearing boxes. If you'd like to discuss this further, please feel free to get in touch with us via your original email chain, at customerservice@qualitybearingsonline.com, or by calling on +646 465 8494, any member of the team would be happy to help.

Thank you for your 5 stars and review, Ronald!

Thank you for the 5 stars, Gordon!

Thank you for your review and honest feedback, Garry. We are glad to hear you had an excellent experience with our customer service team. In regards to the shipping time on your order, I can see it was delivered in 6 working days. At Quality Bearings Online, we like to offer a much more efficient and timely shipping service than this, therefore we sincerely apologise. After investigating this, it seems the delay with shipping to you was due to an issue with stock, which our customer service team resolved with you. To make up for this inconvenience, we would like to refund the shipping on your order. You can expect an email from us later today to confirm the refund has been processed, but should you have any questions in the meantime or wish to discuss this further, please feel free to contact us at +646 465 8494 or via email at customerservice@qualitybearingsonline.com.