Hello Dean
Thank you for taking the time to place your review on Feefo.
Your feedback is very important to us, as all reviews are read and passed to our continuous improvement programme team, this is to help us maintain our grade of service and product quality, also to ensure we improve in areas we could be lacking in.
After reading the review I have called and left a voice-mail for yourself on the telephone to discuss this further, we have held an internal investigation to see what we could have done better relating to your comments.
Reference: The valves you ordered.
First of all we are very sorry for the inconvenience caused. While you searched for a TRV4 valve, a type of thermostatic valves sold by Drayton, Google/Bing also provide results that they deem similar to the product you were looking for to give you more choice.
Unfortunately there is no guarantee that every search result contains the exact product you were looking for. You ordered our 001-style valve, which is similar in design to the Drayton TRV4.
We do not presently sell Drayton, nor brand our valves as such, so what you bought was not a copy of a Drayton valve, as you assumed, but a genuine Radiator Valves 4u product. The design of the valve is a simple, popular style, variations of which can be found from many suppliers, hence the confusion.
Our 001 valve is indeed a thermostatic (TRV) valve, with most of the same features as theDrayton TRV4, such as a bi-directional valve body and a liquid sensor, and additionally we offer our 001 valve a 6-yearmanufacturer's warranty, instead of the 1-year warranty TRV4s have.
We would be keen to discus this further with you and help you resolve any challenges with the valve you have purchased. Rest assured our aim is not to deceive our customers, as we offer our own range of high-quality, carefully chosen products.
Again, thank you for your feedback and our sincere apologies for the inconvenience caused.
Laura Hazzard
Customer Service Manager
