The service, whether it be over the phone or on line, is always prompt,
efficient, helpful and friendly. I speak from almost 20 years' experience of being a customer of this Company.
Mark
Railtrail Tours
4 months ago
It’s customers like you who make our work so rewarding. We can’t wait to welcome you back for another Railtrail tour. Thank you!
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Trusted Customer
4 months ago
Date of purchase: 26/04/2024
Phil went the extra mile in securing an additional room for me so that I could add the tour to my September 2024 holiday. I look forward to taking part.
Mark
Railtrail Tours
4 months ago
Thank you for your gracious words! We’re delighted to hear you enjoyed Phil's service. Providing exceptional experiences is our top priority, and your feedback motivates us to keep exceeding expectations. We look forward to hearing from you again soon!
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Trusted Customer
4 months ago
Date of purchase: 26/04/2024
So far so good, with prompt replies and help. No trip yet
Mark
Railtrail Tours
4 months ago
Thank you so much for taking the time to provide feedback!
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Trusted Customer
4 months ago
Date of purchase: 26/04/2024
Mark
Railtrail Tours
4 months ago
Thank you for the five stars.
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MR
Mr. Anthony Rockley
4 months ago
Date of purchase: 02/03/2024
What Mr. Anthony Rockley said about Railtrail Tours:
Staff were polite , helpful and efficient. Everything ran smoothly.
Mark
Railtrail Tours
4 months ago
Thank you so much for taking the time to leave us a 5-star rating – it’s much appreciated!
Product reviews
Excellent itinerary and tour manager but the hotel fell short of expectations . It was rated 4 star because of the swimming pool and facilities but it was too hot and stuffy in the rooms and the man
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Mr Keith Hughes
Stafford
4 months ago
Date of purchase: 23/01/2024
What Mr Keith Hughes said about Railtrail Tours:
We travelled with Railtrail last year and had a most enjoyable tour. First Class Service. The Lady I spoke to was very helpfil and was well informed and was able to answer all my queries. We will be t
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Mark
Railtrail Tours
4 months ago
Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Your kind words serve as a great testament to the hard work and dedication we invest in our customer care and operations teams.
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Mr Keith Hughes
Stafford
4 months ago
Date of purchase: 03/02/2024
What Mr Keith Hughes said about Railtrail Tours:
First Class Service. The Lady I spoke to was very helpfil and was well informed and was able to answer all my queries.
Mark
Railtrail Tours
4 months ago
Thank you for taking the time to leave us a five-star rating! We’re thrilled that you had a positive experience with us. If you ever have any questions or need further assistance, feel free to reach out.
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Mr John Robertson
Ellesmere Port
4 months ago
Date of purchase: 24/04/2024
What Mr John Robertson said about Railtrail Tours:
Have been on several Railtrail tours in the past and have no hestitation in using them again
Mark
Railtrail Tours
4 months ago
It’s customers like you who make our work so rewarding. We can’t wait to welcome you back for another wonderful experience. If there’s anything else we can do to make your Railtrail tours even more special, please don’t hesitate to let us know.
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Mr Fred Jackson
Ulverston Cumbria
4 months ago
Date of purchase: 23/04/2024
What Mr Fred Jackson said about Railtrail Tours:
Good
Mark
Railtrail Tours
4 months ago
We are grateful that you took the time out to leave us a review.
Product reviews
All details were well done and the leader was very helpful.
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Trusted Customer
4 months ago
Date of purchase: 10/03/2024
Good and knowledgeable with well thought out visits in Austria and the Hartz. However in both cases, the trip was spoiled on Day 1 by very early starts from London especially on a Sunday morning when
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Mark
Railtrail Tours
4 months ago
Thank you for taking the time to leave us a four-star review. We’re glad to know that you had a positive experience with us. Your feedback is valuable, and we’re always striving to improve. We have passed on your information to the operations team for future tours and hope to welcome you back on a Railtrail tour.
Quality Escorted Holidays By Train.
On a Railtrail Tours quality escorted holiday all the details are taken care of by us – allowing you to relax and enjoy the unique – and green - experience that is travelling by train.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Quality Escorted Holidays By Train.
On a Railtrail Tours quality escorted holiday all the details are taken care of by us – allowing you to relax and enjoy the unique – and green - experience that is travelling by train.