We are so sorry for the performance issues experienced with the pods.
The nature of compostable pods can sometimes mean that they don't pierce as effectively as aluminium ones, which results in a build up of pressure in the machine and resulting in no or little coffee flow. Over time, fines will build up in the machine and this can also affect performance.
In order to ensure that your machine is working the best it can, we always recommend flushing the machine between pods to clear the system. This will give you the best chance of pulling a good pod. I have attached our perfect pod action video for you, in case this is of use to you.
https://ravecoffee.co.uk/pages/perfect-pod-action
If you have not already performed the above flushing, can you give this a go and let us know if you see an improvement.
Please feel free to give us a call at any point and we can talk this through with you.