Red Dot Tours Reviews

Many thanks for such a detailed assessment of your Red Dot tailor-made holiday in Sri Lanka. We are pleased that you found Sri lanka awesome - and Majula! - and that Lahiru was a caring consultant. Regarding your accommodation remarks, we choose our accommodation with great thought and so we are disturbed by your feedback on one of the properties. We can assure you that we will be seeking discussions with the property concerned and evaluating past feedback. Thank-you again and we wish you many happy holidays in the future. Best regards The Red Dot team

Thank-you for travelling with us and for sparing time to review Red Dot's tailor-made holidays in Sri Lanka. It sounds as if things went well and we are happy to have given you such an enjoyable time in Sri lanka. We wish you many successful holidays in the future. Best regards The Red Dot team

Many thanks for your throughtful feedback. We are pleased that you enjoyed our services on your Sri Lanka holiday. The whale/dolphin watching is probably our most popular excursion and to abandon the activity would not be practical for us. However, that said, as with elephants, turtles, indeed all life - and in terms of protecting the environment, too, we do put in a lot of effort to encourage best practice. We try to control the quality of our own approach, but popularity does bring with it challenges and it is evident from your comments that things are far from ideal. We will discuss this with our suppliers and see if we can again seek a more enlightened outcome. Best regards The Red Dot team

Tjank-you for taking so much time over your throughtful review. We have read your comments on the recommended accommodation carefully and will discuss these at future meetings. Best regards The Red Dot team

Dear Mr Smith As you know, we are keenly aware of your frustration over aspects of your booking and we have read all the correspondence on multiple sites on the matter both during and after your stay. We have made our displeasure clear to Uga Jungle resort that we were NOT made aware of the low-season construction work taking place in part of the hotel. We were as dismayed as you were. This is not the high standard we pride ourselves in. But unless I am mistaken - because I have only read the correspondence and was not party to any phone calls - AT NO STAGE did you request a change of hotel. If you had requested a change of hotel we would have acted on your behalf to ensure that you received your preferred outcome. Your emphasis in the written correspondence appears to be why you were not receiving certain Full Board privileges that a Group booking was getting (you had booked on a bed and breakfast basis). As you know we negotiated you a better deal, free of charge, to compensate for the disruption and were under the naive illusion that you were happy with our best efforts on your behalf. We encourage all our staff and guests to work together in a positive spirit for best outcomes and we are disappointed both for you and for us that we appear to have lapsed into something less fulfilling. That is absolutely against all we hold dear. We wish you happier holidays in the future. We have taken note of your other product feedback.Best regards David Hopps Director

Many thanks for your considered assessments of the accommodation used on your tour of Sri Lanka. We are pleased that the Red Dot itinerary met your wishes and helped to give you a happy holiday. Travel well in the future and thanks for trusting the arrangements to us. Best regards The Red Dot team

Many thanks for your feedback. We are concerned that two of the properties appear to have been lightly staffed during your stay and we will sbe seeking an explanation as to why this was so. But we are pleased this does not seem to have undermined your general happiness on your holiday arrangements and the pleasure you found in much of the accommodation provided. Best regards The Red Dot team

We are thrilled that you found so much delight on your tour of Sri Lanka with Red Dot Tours. We are grareful for the time you have spent reviewing both our services and the accommodation options used. Best wishes for future holidays. Best regards The Red Dot team

Thank-you for your continued support for Red Dot's Sri Lanka tours and for once again a considered review of your tour and the accommodation offered. Your knowledge of our accommodation must be beginning to equal ours these days and we have seen every place on our portfolio! Naturally, we would love to see you again Best regards The Red Dot team

Many thanks for reviewing your stay in Sri lanka with Red Dot Tours. When we hear that things have turned out so well, it really does give us so much pleasure that we have helped to showcase our country at its best. We will pass on your comments to Lahiru and Manju. Thanks, too, for the accommodation feedback which we study regularly. It sounds as if the choices worked very well. Thanks for travelling with us and we wish you many happy holidays in the future. The Red Dot team