Many thanks for your quick response David
As you are probably aware we have used Reddot on a previous trip and we were totally happy with that trip in December, hence we booked the Feb trip with you. There is a couple of points I would like to clear, you are correct in saying that we did not request a change in Hotels, when I first discussed this with Dulmini she informed us that this was the best hotel in the region and she didn't think we would be happy with the alternative so we stayed, now ! at no time did I complain about the package we knew we were on B/B basis and happy to pay for meals ect, which we did for the first night , on the second day I had a call from the manager to say that they had changed our package to DB/B, I did not ask for this!! on the third day I asked for a breakdown in costs from both yourselves and Uga both refused to give me details ,
however that night the resident manager asked us to join him for drinks during this meeting he informed us that Uga had agreed to upgrade us to (semi) all inclusive, again I did not ask for this at no point did I ask /demand for an upgrade, the only request I made was for a breakdown of the charges for the hotel which I have already stated you refused to give me
regards
Alan