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Riviera Travel Reviews | Customer Service Reviews for https://www.feefo.com/reviews/riviera-travel | Feefo

Displaying all 53,449 reviews

James

Malvern

6 years ago

Date of purchase: 21/05/2018

Overall Satisfied

Recommends

Product reviews

John

Wilmslow

7 years ago

Date of purchase: 15/02/2017

Overall Satisfied

Recommends

What John said about Riviera Travel:

This was the first tour we have done. We normally do our own thing, but felt that the nature of the destination was better suited to an organised tour. We were pleased with the ease at which everythin

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Product reviews

joan

sutton coldfield

8 years ago

Date of purchase: 23/03/2016

Overall Satisfied

Recommends

What joan said about Riviera Travel:

Very well organised but would not travel on eurostar again, much to long journey with case. Etc. I think I will stick to flying !!

Product reviews

David

Lancing, GBR

8 years ago

Date of purchase: 17/05/2016

Overall Dissatisfied

Does not recommend

What David said about Riviera Travel:

See previous comments. I could not say I would not travel with Riviera in the future, it would depend on the itinerary, but I would be wary.

Nikki - Customer Service Advisor

Riviera Travel

8 years ago

Thank you for your review and we are sorry that your experience with us was not entirely in line with your expectations. We work tirelessly to ensure the very highest quality levels for our tours and it is disappointing that you were not happy with certain elements of your holiday. You can be assured that we constantly monitor client feedback and will be reacting accordingly.

Product reviews

Excellent holiday overall, however, the tour manager was not the best, certainly the poorest we have experienced compared to the other escorted tours we have done. She did not established a good rapp

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Accommodation : Excellent

Tour manager : Substandard

Overall value for money : Excellent

Quality of visits / excursions : Exceptional

Service when booking : Exceptional

Nikki Rose - Customer Service Advisor

Riviera Travel

8 years ago

Whilst it is lovely to hear that you found the tour to be excellent on the whole, we're really sorry to hear that you had a number of issues along the way and that your recent holiday was not of the high standard we aim to provide. We do appreciate customers taking time to share their holiday experience with us so that we can take the necessary measures to improve the areas that require our attention, in a bid to make our holidays the best they can be for our clients. Whilst we’ll be passing on your comments to the appropriate managers, should you wish to discuss the issues raised further, then please do not hesitate to contact our Customer Services Department at info@rivieratravel.co.uk

Vivienne

Ripon, UK

7 years ago

Date of purchase: 10/08/2016

Overall Satisfied

Recommends

What Vivienne said about Riviera Travel:

A very disappointing holiday after the perfect Rhine/Moselle Cruise last year. The Duoro isn't really long enough for a week and a lot of time was spent on excursions - in fact the holiday felt more

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Product reviews

A very disappointing holiday after the perfect Rhine/Moselle Cruise last year. The Duoro isn't really long enough for a week and a lot of time was spent on excursions - in fact the holiday felt more

...

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Accommodation : Substandard

Tour manager : Excellent

Overall value for money : Poor

Quality of visits / excursions : Substandard

Service when booking : Exceptional

Nicole - Customer Service Advisor

Riviera Travel

7 years ago

Thank you for taking the time to complete your review. I have forwarded your comments to our Customer Services Department who are currently investigating the points you have raised and will be in contact with you shortly.

Lynne

Kingswinford

8 years ago

Date of purchase: 20/06/2016

Overall Satisfied

Recommends

What Lynne said about Riviera Travel:

Very professional well organised. Standard of accommodation picked was very good.

Product reviews

Henrik

Nottingham

8 years ago

Date of purchase: 24/05/2016

Overall Satisfied

Recommends

What Henrik said about Riviera Travel:

From start to finish a fabulous experience.

Product reviews

Michael

Bristol, UNKNOWN

7 years ago

Date of purchase: 07/11/2016

Overall Satisfied

Recommends

What Michael said about Riviera Travel:

Thoroughly enjoyable. India was everything I was told it would be, and more besides, but it is not a trip I would wish to make as an independent traveller so I realise that much of the research carrie

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Product reviews

( E ) Ann

Chipping Sodbury

7 years ago

Date of purchase: 10/08/2017

Overall Satisfied

Recommends

What ( E ) Ann said about Riviera Travel:

A well organised most enjoyable first river cruise for a single pensioner, who didn't feel alone!(((

Product reviews

Robert

Guisborough

8 years ago

Date of purchase: 16/05/2016

Overall Satisfied

Recommends

What Robert said about Riviera Travel:

A relaxing experience with good travel, accommodation and friendly companions. The local tour guide, Gianlucca, was outstandingly good and was always available to provide help or just to chat about It

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Product reviews

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About Riviera Travel

Since 1984, our experts have been bringing to life the world’s most fascinating destinations. Like you, we love to travel and we are passionate about what we do. We personally select every aspect of your holiday and we are dedicated to ensuring that the content and detail of each itinerary is thoughtfully balanced, so there’s time for you to explore at a relaxing pace. We offer you a superb choice of holidays but we also ensure each of these has been honed to perfection. Our focus is on quality not quantity.

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01283 245322

New Manor, 328 Wetmore Road, Burton-on-Trent, DE14 1SP, United Kingdom

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"Lake Garda, Venice & Verona Tour"We were unfortunate to visit Lake Garda during a week of poor weather. Our local tour manager, Gianlucca, was excellent and he tried very hard to over...More reviews of this product (2,104)View product website

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