Thank you for your feedback. I'm sorry you have had this experience with the new website. This is something we will be looking further into as so far we haven't had an issue with customers registering again. Due to change in website provider, it wasn't possible to transfer customers private log in details. We would happily help you register and place your order, you can contact me directly at info@russums.co.uk. You can also place your order over the phone with our sales team, or by email. Sorry for any inconvenience caused.
Sara
Russums