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Sephora Reviews | Customer Service Reviews for https://www.feefo.com/reviews/sephora | Feefo

4,764 out of 175,331 reviews

Time:

Past year

marie kasch

Devon UK

11 months ago

Date of purchase: 25/08/2023

What marie kasch said about Sephora:

terrible service my order was placed and paid for on the 25th August but still haven't received it and you are asking me to rate a product I haven't got from you

Amrit

Sephora

11 months ago

Hi Marie, Thank you for taking the time to leave a review. We greatly appreciate all customer feedback. I am really sorry to hear you have not received your order. I have looked into this for you and can see an email has just been sent to you regarding this matter. Please refer so that we can get this matter solved as quickly as possible. I apologise for the inconvenience caused. Kind Regards, Amrit Customer Care Advisor

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Trusted Customer

11 months ago

Date of purchase: 06/09/2023

Good service andprice

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Trusted Customer

11 months ago

Date of purchase: 14/08/2023

I ordered a product that felt half empty on arrival and has a faulty spray function. I raised this with the customer service team and haven't even had an acknowledgent or response from the team :(

Amrit

Sephora

11 months ago

Hi, Thank you for taking the time to leave a review. We greatly appreciate all customer feedback. I am really sorry to hear you are not satisfied with your order. After looking into this for you, I can see that your email was answered on 09/09/23 however I apologise sincerely if you did not receive this. I have sent another email to you today. Please refer and reply to this at your earliest convenience so that we can get this matter solved as quickly as possible. Please let us know if you do not receive this email. I apologise for the inconvenience caused. Kind Regards, Amrit Customer Care Advisor

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Sandra Jones

11 months ago

Date of purchase: 06/09/2023

What Sandra Jones said about Sephora:

Really good service and customer service

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Tiramissu

East Midlands

11 months ago

Date of purchase: 06/09/2023

What Tiramissu said about Sephora:

Super quick despatch and delivery. Products were great and a very good price.

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Margaret Mcginty

11 months ago

Date of purchase: 05/09/2023

What Margaret Mcginty said about Sephora:

Great service no complaints

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Isobel Fear

11 months ago

Date of purchase: 05/09/2023

What Isobel Fear said about Sephora:

Delivered quickly

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Trusted Customer

11 months ago

Date of purchase: 05/09/2023

Why go out to the shops when my Estée Lauder products arrive within 24 hours of ordering!

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Trusted Customer

11 months ago

Date of purchase: 05/09/2023

I couldn't believe how quickly my order arrived and how well packaged it was

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Britny Alfonzetti

11 months ago

Date of purchase: 05/09/2023

What Britny Alfonzetti said about Sephora:

So Evri damaged my first parcel. Okay not Sephoras fault and they organised for replacement to be shipped. Second parcel arrived. I had ordered two blushers but only one arrived. I was unable to speak

...

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Amrit

Sephora

11 months ago

Hi Britny, Thank you for taking the time to leave a review. We greatly appreciate all customer feedback After looking into this for you, I can see that this has now been resolved for you. Should you require any further assistance, please do not hesitate to get in touch. Apologises for the inconvenience caused. Kind Regards, Amrit Customer Care Advisor

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About Sephora

At Sephora, we believe that beauty has a transformative power that allows us to express our personalities and embrace our unique identities - there should be no rules or judgements, only celebration. No matter the age, gender or belief, beauty is for everyone. And, to keep bringing the best of beauty to our audience, we offer a range of special services and added extras.

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