terrible service my order was placed and paid for on the 25th August but still haven't received it and you are asking me to rate a product I haven't got from you
Amrit
Sephora
11 months ago
Hi Marie,
Thank you for taking the time to leave a review. We greatly appreciate all customer feedback.
I am really sorry to hear you have not received your order.
I have looked into this for you and can see an email has just been sent to you regarding this matter.
Please refer so that we can get this matter solved as quickly as possible.
I apologise for the inconvenience caused.
Kind Regards,
Amrit
Customer Care Advisor
I ordered a product that felt half empty on arrival and has a faulty spray function. I raised this with the customer service team and haven't even had an acknowledgent or response from the team :(
Amrit
Sephora
11 months ago
Hi,
Thank you for taking the time to leave a review. We greatly appreciate all customer feedback.
I am really sorry to hear you are not satisfied with your order.
After looking into this for you, I can see that your email was answered on 09/09/23 however I apologise sincerely if you did not receive this.
I have sent another email to you today. Please refer and reply to this at your earliest convenience so that we can get this matter solved as quickly as possible. Please let us know if you do not receive this email.
I apologise for the inconvenience caused.
Kind Regards,
Amrit
Customer Care Advisor
So Evri damaged my first parcel. Okay not Sephoras fault and they organised for replacement to be shipped. Second parcel arrived. I had ordered two blushers but only one arrived. I was unable to speak
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Amrit
Sephora
11 months ago
Hi Britny,
Thank you for taking the time to leave a review. We greatly appreciate all customer feedback
After looking into this for you, I can see that this has now been resolved for you.
Should you require any further assistance, please do not hesitate to get in touch.
Apologises for the inconvenience caused.
Kind Regards,
Amrit
Customer Care Advisor
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
At Sephora, we believe that beauty has a transformative power that allows us to express our personalities and embrace our unique identities - there should be no rules or judgements, only celebration. No matter the age, gender or belief, beauty is for everyone. And, to keep bringing the best of beauty to our audience, we offer a range of special services and added extras.