I ordered a product that felt half empty on arrival and has a faulty spray function. I raised this with the customer service team and haven't even had an acknowledgent or response from the team :(
Amrit
Sephora
11 months ago
Hi,
Thank you for taking the time to leave a review. We greatly appreciate all customer feedback.
I am really sorry to hear you are not satisfied with your order.
After looking into this for you, I can see that your email was answered on 09/09/23 however I apologise sincerely if you did not receive this.
I have sent another email to you today. Please refer and reply to this at your earliest convenience so that we can get this matter solved as quickly as possible. Please let us know if you do not receive this email.
I apologise for the inconvenience caused.
Kind Regards,
Amrit
Customer Care Advisor
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
At Sephora, we believe that beauty has a transformative power that allows us to express our personalities and embrace our unique identities - there should be no rules or judgements, only celebration. No matter the age, gender or belief, beauty is for everyone. And, to keep bringing the best of beauty to our audience, we offer a range of special services and added extras.