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Sephora Reviews | Customer Service Reviews for https://www.feefo.com/reviews/sephora | Feefo

4,775 out of 175,434 reviews

Time:

Past year

Trusted Customer

11 months ago

Date of purchase: 05/09/2023

I couldn't believe how quickly my order arrived and how well packaged it was

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Britny Alfonzetti

11 months ago

Date of purchase: 05/09/2023

What Britny Alfonzetti said about Sephora:

So Evri damaged my first parcel. Okay not Sephoras fault and they organised for replacement to be shipped. Second parcel arrived. I had ordered two blushers but only one arrived. I was unable to speak

...

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Amrit

Sephora

11 months ago

Hi Britny, Thank you for taking the time to leave a review. We greatly appreciate all customer feedback After looking into this for you, I can see that this has now been resolved for you. Should you require any further assistance, please do not hesitate to get in touch. Apologises for the inconvenience caused. Kind Regards, Amrit Customer Care Advisor

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Trusted Customer

11 months ago

Date of purchase: 05/09/2023

Item arrived within stated time, packaged well and perfect. I even got reward points for my order. A great company

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Trusted Customer

11 months ago

Date of purchase: 28/08/2023

the service is amzing

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Trusted Customer

12 months ago

Date of purchase: 03/09/2023

I ordered an item that came faulty/ used contacted the Sephora customer service team sent videos and got a swift replacement and help next day! Outstanding customer service and help!

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Kaja Dudek

12 months ago

Date of purchase: 04/09/2023

What Kaja Dudek said about Sephora:

I was sent incorrect items and it was not resolved, I was not refunded nor were the incorrect items sent back to me. I was robbed

Julie England

Sephora

12 months ago

Hi Kaja sorry to hear you are encountering issues with your order. I can see a refund has been applied to your order on the 22nd of September. Our senior team handling your enquiry can be reached further on care@sephora.co.uk if there are any outstanding claim with order FN73294040. Thanks

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Trusted Customer

12 months ago

Date of purchase: 04/09/2023

Great service but slightly over whelming site for first visit. Difficult to find colours based on skin/hair colour

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Trusted Customer

12 months ago

Date of purchase: 04/09/2023

Such fun and so many great ideas to the products I was already looking at , made it such a incredibly joyful experience online , thank you Sephora ❤️

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Jasminder Varma

12 months ago

Date of purchase: 04/09/2023

What Jasminder Varma said about Sephora:

Perfect perfume and price

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Trusted Customer

12 months ago

Date of purchase: 04/09/2023

Quick efficient service and great offers

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About Sephora

At Sephora, we believe that beauty has a transformative power that allows us to express our personalities and embrace our unique identities - there should be no rules or judgements, only celebration. No matter the age, gender or belief, beauty is for everyone. And, to keep bringing the best of beauty to our audience, we offer a range of special services and added extras.

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01604968646

BERKSHIRE HOUSE,, 168-173 HIGH HOLBORN,, LONDON, Greater London, WC1V 7AA, United Kingdom