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Sephora Reviews | Customer Service Reviews for https://www.feefo.com/reviews/sephora | Feefo

Displaying all 175,429 reviews

Trusted Customer

12 months ago

Date of purchase: 03/09/2023

it was good i would’ve like to have a place where i could track it!

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Trusted Customer

12 months ago

Date of purchase: 03/09/2023

Tried to add gift options to my order which wasn’t straightforward and wasn’t added. Contacted them immediately post ordering and no one got back to me and they sent my order out without any gift opti

...

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Amrit

Sephora

11 months ago

Hi, Thank you for taking the time to leave a review. We greatly appreciate all customer feedback. I am really sorry to hear you are unsatisfied with your order. I have looked into this for you and have sent an email to you, please refer to this. I apologise for the inconvenience caused. Kind Regards, Amrit Customer Care Advisor

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Jackie

12 months ago

Date of purchase: 03/09/2023

What Jackie said about Sephora:

Highly recommended

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Trusted Customer

12 months ago

Date of purchase: 01/09/2023

I had ordered and paid for a personalised gift note which was supposed to be in the gift wrapped box (i also paid for this). As it was supposed to be a gift, my friend opened it and the personalised n

...

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Amrit

Sephora

11 months ago

Hi, Thank you for taking the time to leave a review. We greatly appreciate all customer feedback. I am really sorry to hear you have received your order with missing gift add-ons. I have looked into this for you and have issued a refund for these items, I have also sent an email confirming, please refer to this. I apologise for the inconvenience caused. Kind Regards, Amrit Customer Care Advisor

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Linda Williams

12 months ago

Date of purchase: 02/09/2023

What Linda Williams said about Sephora:

Bought my purchase at a competitive price and received it promptly after good communication from Sephora. As good as it could be.

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Trusted Customer

12 months ago

Date of purchase: 02/09/2023

Great and loved it

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Trusted Customer

12 months ago

Date of purchase: 02/09/2023

Superb service!

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Yvonne Hancox

12 months ago

Date of purchase: 28/08/2023

What Yvonne Hancox said about Sephora:

Order processed quickly and efficiently. Will definitely order with this company again

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Ian McNiel

Harpenden

12 months ago

Date of purchase: 31/08/2023

What Ian McNiel said about Sephora:

I purchased 2 bottles of aftershave costing just under £200. Both bottles are fake. I have been trying to send them back but not getting anywhere So disappointed. I have purchased these from a high

...

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Amrit

Sephora

12 months ago

Hi Ian, Thank you for taking the time to leave a review. We greatly appreciate all customer feedback. I am really sorry to hear you are not satisfied with your order. I have looked into this for you and have sent an email to you with what I have found. Please refer and reply to this at your earliest convenience so that we can get this matter solved as quickly as possible. I apologise for the inconvenience caused. Kind Regards, Amrit Customer Care Advisor

Ian McNiel

12 months ago

No phone number to discuss the issues. Your returns policy is utter rubbish as it can only be refunded if unopened. Aftershave needs to be opened in order to smell it Do I need to contact Tom ford direct. My phone number is 07890757629 Won't ever use you again

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Trusted Customer

12 months ago

Date of purchase: 01/09/2023

I’m defo buying again and recommend to everyone!!

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About Sephora

At Sephora, we believe that beauty has a transformative power that allows us to express our personalities and embrace our unique identities - there should be no rules or judgements, only celebration. No matter the age, gender or belief, beauty is for everyone. And, to keep bringing the best of beauty to our audience, we offer a range of special services and added extras.

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