How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Sephora Reviews

https://www.sephora.co.uk/

Rated

Excellent

Service

4.5

3,765

439

404

4,777

ratings over the past year

Displaying all 175,436 reviews

Trusted Customer

1 year ago

Date of purchase: 26/08/2023

I love this perfume and I received on time thanks Sefora.

See full customer review

Trusted Customer

1 year ago

Date of purchase: 26/08/2023

Use Evri who sent back my parcel one day early for collection, still not received it or had a redelivery or update.

Amrit

Sephora

1 year ago

Hi, Thank you for taking the time to leave a review. We greatly appreciate all customer feedback. I am really sorry to hear you have not received your order. I have looked into this for you and have sent an email to you confirming that a replacement has been issued to you today. I apologise for the inconvenience caused. Kind Regards, Amrit Customer Care Advisor

See full customer review

Kiara Cakoni

1 year ago

Date of purchase: 26/08/2023

What Kiara Cakoni said about Sephora:

AMAZING **

See full customer review

Trusted Customer

1 year ago

Date of purchase: 26/08/2023

Easy and fast delivery.

See full customer review

Tilda Mutara

1 year ago

Date of purchase: 26/08/2023

What Tilda Mutara said about Sephora:

I returned products but didn't receive any feedback

Amrit

Sephora

1 year ago

Hi Tilda, Thank you for taking the time to leave a review. We greatly appreciate all customer feedback. I am really sorry to hear you have not received a refund for your return yet. I have looked into this for you and have sent an email to you confirming a refund has been issued for you today. I apologise for the inconvenience caused. Kind Regards, Amrit Customer Care Advisor

See full customer review

Jennifer Mills

1 year ago

Date of purchase: 26/08/2023

What Jennifer Mills said about Sephora:

Great price , fast delivery and will be a returning customer

See full customer review

Sandra Lamb

1 year ago

Date of purchase: 26/08/2023

What Sandra Lamb said about Sephora:

Quick speedy efficient service and delivery. Also excellent on price

See full customer review

Sam Knox

1 year ago

Date of purchase: 24/08/2023

What Sam Knox said about Sephora:

I will defo order more things it’s great and delivered really fast ❤️

See full customer review

Phyllis Steele

1 year ago

Date of purchase: 25/08/2023

What Phyllis Steele said about Sephora:

speedy delivery

See full customer review

Trusted Customer

1 year ago

Date of purchase: 20/08/2023

website was very easy to use with a great range of manufacturers, great offers and value for money. The delivery was quick too. I would highly recommend the website. managed to get just what I needed

...

Read all

See full customer review

Not received a review invite?

About Sephora

At Sephora, we believe that beauty has a transformative power that allows us to express our personalities and embrace our unique identities - there should be no rules or judgements, only celebration. No matter the age, gender or belief, beauty is for everyone. And, to keep bringing the best of beauty to our audience, we offer a range of special services and added extras.

Read all

01604968646

BERKSHIRE HOUSE,, 168-173 HIGH HOLBORN,, LONDON, Greater London, WC1V 7AA, United Kingdom