How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

The Gambia Experience Reviews | Customer Service Reviews for https://www.feefo.com/reviews/serenity-gambia | Feefo

Displaying all 4,528 reviews

Jeff

Surrey

9 months ago

Date of purchase: 15/12/2023

What Jeff said about The Gambia Experience:

excellent. Totally reliable and friendly. Instant replies. Repeat bookings very quick & easy. Regular travellers.

Product reviews

Mrs Kirk

9 months ago

Date of purchase: 05/12/2023

What Mrs Kirk said about The Gambia Experience:

Amazing staff always helping people

Product reviews

Miss Jean-Marie

9 months ago

Date of purchase: 12/12/2023

What Miss Jean-Marie said about The Gambia Experience:

Extremely friendly and always happy to help. As soon as I reported my TV wasn't working. Someone was sent to me straight away and it was repaired

Product reviews

Mr Hurst

9 months ago

Date of purchase: 15/12/2023

What Mr Hurst said about The Gambia Experience:

Excellent second to none

Product reviews

Mrs Wright

9 months ago

Date of purchase: 24/11/2023

What Mrs Wright said about The Gambia Experience:

Excellent. Nothing was too much trouble. Top marks for everything

Product reviews

Most enjoyable. A really good swimming pool. Everywhere was kept immaculately clean. The food was tasty. The guides were really great and a special award goes to our guide Mass, with whom we had a

...

Read all

Sara Dobak

The Gambia Experience

9 months ago

Thank you, Mrs Wright, we're happy to hear you enjoyed your stay. It sounds like your time with Mass and his family was one of the many highlights for you and we especially appreciate you telling us about this, because it's these personal touches that can elevate a holiday experience and make it memorable.

Mr Griggs

9 months ago

Date of purchase: 01/12/2023

What Mr Griggs said about The Gambia Experience:

This was our first holiday with The Gambia Experience. Overall, we were very impressed with the service and we would definitely use the company again. There was some confusion regarding our final priv

...

Read all

Product reviews

We very much enjoyed our 4 night stay at Mandina. The staff were pleasant and keen to please. The food was very good and the general ambiance was warm. Our guide, Sanna, was excellent. The bird sighti

...

Read all

Sara Dobak

The Gambia Experience

9 months ago

That's exactly how we see Mandina, as a great alternative to (or combination with) the coastal accommodations. There are so many unique aspects to a stay here and we're delighted you enjoyed your visit. We'll also pass your feedback on the owner, this is always most useful to all concerned, so many thanks for that too.

Mr Hiscock

Bournemouth, England

9 months ago

Date of purchase: 21/11/2023

What Mr Hiscock said about The Gambia Experience:

Booking process made easy by having knowledgeable staff, friendly, ask any question with ease. Offers are very good. Always professional .

Product reviews

Mr Pope

9 months ago

Date of purchase: 01/12/2023

What Mr Pope said about The Gambia Experience:

We have enjoyed holidays in The Gambia for many years, the service received from GE is always 100%, from initialy booking to getting in resort everyone is helpful and professional. When I get asked I

...

Read all

Product reviews

Have been to senegambia years ago, we normally go to kombo, both are about the same. Staff are very friendly and hotel is very clean, room we had could do with modernising. Facilities all work and roo

...

Read all

Sara Dobak

The Gambia Experience

9 months ago

Thanks Mr Pope, certainly both hotels are amongst the most popular in our portfolio. We appreciate your feedback, both the praise for the cleanliness and your thoughts about the room you had. The Senegambia has been upgrading its rooms, although this is being done gradually, of course, to ensure it remains open for guests in the meantime.

Mrs Eld

9 months ago

Date of purchase: 21/11/2023

What Mrs Eld said about The Gambia Experience:

Dealing with head office in the U.K. is always so simple. A professional team who seem to love The Gambia as much as I do.

Product reviews

Mrs Sanneh

Cornwall

9 months ago

Date of purchase: 21/11/2023

What Mrs Sanneh said about The Gambia Experience:

Good customer service from start to finish, had to make a slight change to my booking and the staff were so good, and helpful

Product reviews

Not received a review invite?

About The Gambia Experience

The Gambia Experience we have been providing holidays to The Gambia for over 25 years and have all the expertise you'll need to help plan your perfect holiday, be it a summer break or an escape for some glorious winter sun.

Read all

0845 330 2077

Atlantic House, 3600 Parkway, Solent Business Park, Fareham, Hampshire, Hampshire, PO15 7AN, United Kingdom

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo

The Gambia Experience Reviews

Senegambia HotelAlways prompt & Friendly service. Easy to book, all details available.More reviews of this product (428)View product website

Ngala LodgeLovely hotel amazing peopleMore reviews of this product (438)View product website

African Princess Beach HotelProfessionally cleaned. Towels were so soft and white. A/C was on at all times. I asked for extra hangers and only had to wait 10 min for them...More reviews of this product (60)View product website

Sunbeach HotelExcellent servise all roundMore reviews of this product (154)View product website

Mandina LodgesMost enjoyable. A really good swimming pool. Everywhere was kept immaculately clean. The food was tasty. The guides were really great and a specia...More reviews of this product (173)View product website

Mandina LodgesWe very much enjoyed our 4 night stay at Mandina. The staff were pleasant and keen to please. The food was very good and the general ambiance was warm...More reviews of this product (173)View product website

Sunbeach HotelYes the hotel needs a coat of paint however ALL staff are brilliant, very helpful, felt totally safe, food very goood. Would advise going for sea view...More reviews of this product (154)View product website

Senegambia HotelHave been to senegambia years ago, we normally go to kombo, both are about the same. Staff are very friendly and hotel is very clean, room we had coul...More reviews of this product (428)View product website

Coco Ocean Resort & SpaLovely architecture surrounded us wherever we were. Troops of monkeys entertained us while in our villa, it was very special. Mariama, our housekee...More reviews of this product (285)View product website

Holiday Beach ClubThe Hotel is a perfect base and location, rooms are basic but i never spend much time there, clean and comfy, pool is nice and big, plenty of sunbeds,...More reviews of this product (46)View product website

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?