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The Gambia Experience Reviews | Customer Service Reviews for https://www.feefo.com/reviews/serenity-gambia | Feefo

Displaying all 4,528 reviews

Mr Thompson

9 months ago

Date of purchase: 28/11/2023

What Mr Thompson said about The Gambia Experience:

i booked for the kombo beach last may 2023 for 14th november for two weeks then i fined out that you had sold it and it was being rebuilt for the last 12years i have booked room 159 which i think is

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Sarah Taylor

The Gambia Experience

9 months ago

Thank you for taking the time to speak with me today and I hope we can welcome you back to The Gambia again soon.

Product reviews

Reverend Baxter

9 months ago

Date of purchase: 21/11/2023

What Reverend Baxter said about The Gambia Experience:

Staff are as wonderful as always. Nothing too much trouble and ever helpful

Product reviews

Ms Ward

9 months ago

Date of purchase: 21/11/2023

What Ms Ward said about The Gambia Experience:

I've used Gambia Experience for years now,and have always had good service with them ,always willing to help in all ways.

Product reviews

Trusted Customer

9 months ago

Date of purchase: 24/11/2023

Good service. Easy to connect directly to a representative in UK and in the Gambia, and get helpful responses. Value for money.

Product reviews

Beautiful grounds with plentiful trees and fascinating wildlife. Many of the staff friendly, helpful and personable. Good breakfast. Fine pools. Beach. Door locks could do with attention!

Sara Dobak

The Gambia Experience

9 months ago

We're pleased you found plenty to praise during your stay and very much appreciate your kind words and 5-star review. We'll certainly pass on your observation about the door locks, as these are things that can easily be fixed. Thanks again for your comments.

Ms Hunter

Leeds

9 months ago

Date of purchase: 01/12/2023

What Ms Hunter said about The Gambia Experience:

Very good service

Product reviews

DjSugar SweetestSelection

London

9 months ago

Date of purchase: 24/11/2023

What DjSugar SweetestSelection said about The Gambia Experience:

I’m overjoyed of the way the staff here at Coco Ocean have made my stay comfortable and memorable. I have to mention them all from the security at the gate : KADI, Tyroo and all the team are excellent

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Product reviews

Trusted Customer

9 months ago

Date of purchase: 21/11/2023

The booking was easy to make and alternative accommodation was sourced when our original hotel was unavailable. However, the travel documents were 'interesting' not overly clear and although our sea

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Product reviews

The hotel was good, very tired looking in places, peeling paint in the bathroom, lack of wardrobe space and hangers, so minor things. The swim up pool bar was clean and the staff friendly and attenti

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Sara Dobak

The Gambia Experience

9 months ago

Helpful, friendly staff do make a big difference to any holiday, so we appreciate you taking the time to praise them. We're also grateful for the general feedback, which we do take good note of and pass on to our product team. We hope you enjoyed the many benefits of The Senegambia, such as the famous grounds and the handy location on the Kololi strip.

Mr Ashton

9 months ago

Date of purchase: 21/11/2023

What Mr Ashton said about The Gambia Experience:

Rooms were very tired and in bad state of repair. We had over 25 power cuts and several water outages during our stay. The staff though were fantastic.

Product reviews

Mrs Abraham

9 months ago

Date of purchase: 01/12/2023

What Mrs Abraham said about The Gambia Experience:

From booking the holiday to leaving the resort everything was handled professionally. The local rep Buba J was fantastic, nothing was too much trouble. Flights with Titan Air were excellent. Looking f

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Product reviews

Ms Osborne

9 months ago

Date of purchase: 28/11/2023

What Ms Osborne said about The Gambia Experience:

My brother and I have been using Gambia Experience for over 8 years, they must be doing something right, because people over 70 years do not accept rubbish service more than once. So, yes, I love the

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Product reviews

I think my trips to Gambia with Gambia Experience speaks for itself. What can I say, in fact if anything changed from the booking experience, the hotel and location, the airline etc, I would not be g

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Sara Dobak

The Gambia Experience

9 months ago

I can't imagine a more heart-warming accolade than this one, Ms Osborne. Thank you so much for your continued support and for your kind words.

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About The Gambia Experience

The Gambia Experience we have been providing holidays to The Gambia for over 25 years and have all the expertise you'll need to help plan your perfect holiday, be it a summer break or an escape for some glorious winter sun.

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0845 330 2077

Atlantic House, 3600 Parkway, Solent Business Park, Fareham, Hampshire, Hampshire, PO15 7AN, United Kingdom

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The Gambia Experience Reviews

Senegambia Hotelnot told that it was so mean stepsMore reviews of this product (428)View product website

African Princess Beach HotelBrilliant place to stay and the staff and management were so helpful to us, particularly when we had a problem that was nothing to do with the hotel....More reviews of this product (60)View product website

Senegambia HotelHad a refurbished room this time very clean and great facilities.More reviews of this product (428)View product website

Senegambia HotelBeautiful grounds with plentiful trees and fascinating wildlife. Many of the staff friendly, helpful and personable. Good breakfast. Fine pools. Beach...More reviews of this product (428)View product website

Senegambia HotelFriendly helpful staff cleanMore reviews of this product (428)View product website

Coco Ocean Resort & SpaExcellent as my review statesMore reviews of this product (285)View product website

Senegambia HotelThe hotel was good, very tired looking in places, peeling paint in the bathroom, lack of wardrobe space and hangers, so minor things. The swim up poo...More reviews of this product (428)View product website

Kalimba Beach ResortGood staff but not good accommodationMore reviews of this product (3)View product website

Ocean Bay HotelWonderful, friendly staff. Good location. Choose a refurbished room as the older ones are a little tired. Very good breakfasts, we had a couple of ...More reviews of this product (231)View product website

Senegambia HotelI think my trips to Gambia with Gambia Experience speaks for itself. What can I say, in fact if anything changed from the booking experience, the hot...More reviews of this product (428)View product website

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