This is a wonderful place to stay. Very eco friendly, spotlessly clean and a fantastic swimming pool. The staff are all amazing . The bird guides are incredible, their ability to see and recognise a b
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Product reviews
An incredibly beautiful place to stay. Brilliant staff, food and bird guides.
Sara Dobak
The Gambia Experience
9 months ago
Mandina has a special place in our hearts too - thank you for the lovely words and the 5-star review.
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Mr Dean
9 months ago
Date of purchase: 01/12/2023
What Mr Dean said about The Gambia Experience:
This is the first time we have used the Gambian experience as we usually travel with TUI.
It was cheaper but the flight experience and lack of attention to detail just wasn’t worth the saving.
The Gam
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Sarah Taylor
The Gambia Experience
9 months ago
Such poor feedback about Titan Airways and the service we offer is most unusual and I am most sorry this was your experience. I telephoned you to try and gather further information, but unfortunately have not been able to speak with you. Please call us on 01489 866951 or email customerrelations@serenityholidays.co.uk with more details, so we are able to investigate and understand why you were disappointed.
Product reviews
The hotel complex was very nice and very well maintained.
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Mr Player
Bury St Edmunds
9 months ago
Date of purchase: 01/12/2023
What Mr Player said about The Gambia Experience:
Excellent service throughout our planning, booking and trip. Star class on Titan airways was superb, lounge, seats and food.
Product reviews
A lovely perfect quiet adults only boutique Hotel with excellent suites and food and lovely friendly service from all staff, ( restaurant, House, gardens. )
The gardens were beautiful with lots of sh
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Sara Dobak
The Gambia Experience
9 months ago
We're so glad you enjoyed your stay in this unique property. It sounds like you made the most of Ngala Lodge's wonderful features and setting. Thank you also for making the effort to invest in the local restaurants, as it's true to say that many delightful dining options can also be found within good reach of the accommodation.
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Mr Retallick
Devon
9 months ago
Date of purchase: 24/11/2023
What Mr Retallick said about The Gambia Experience:
As below x x
Product reviews
Watery fruit juices x x x x
Sara Dobak
The Gambia Experience
9 months ago
I know many hotels do this kind of thing, but still....I do hope the rest of the breakfast options were tasty and filling.
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Mrs Lewis
9 months ago
Date of purchase: 01/12/2023
What Mrs Lewis said about The Gambia Experience:
Good overall
Product reviews
Not impressed, breakfast was very basic. Shower was freezing cold for the whole holiday reported to Reception as did other guests but was not remedied. Safe broke so unable to use which was really un
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Sara Dobak
The Gambia Experience
9 months ago
We're sorry to heat about the cold shower and broken safe, Mrs Lewis. You don't mention whether you spoke to your rep, but we really do encourage our customers to do so in these circumstances, they are only too happy to help. Also, The Senegambia is right next to our resort office, so support is always right there if you need it.
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Trusted Customer
10 months ago
Date of purchase: 19/11/2023
Room could off been better standard too far to walk to reception
Product reviews
Not upto the old Kombo Beach
Sara Dobak
The Gambia Experience
9 months ago
Thank for your comment - we understand that customers have their favourites and although the Senegambia remains ever popular, it is of course in a very different resort to the Kombo. The Kombo is due to reopen soon, following extensive renovation.
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Mr Burge
10 months ago
Date of purchase: 10/11/2023
What Mr Burge said about The Gambia Experience:
Very efficient booking arrangements with helpful telephone advise from agents who had stayed at the hotel many times. Excellent service from rep on arrival and throughout our stay.
Product reviews
Beautiful hotel. The suites are massive and well appointed, even the "basic" ones. The food was top class. We went B&B but ate every night in the hotel restaurant. We were advised that half board woul
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Sara Dobak
The Gambia Experience
9 months ago
Thank you for your wonderful 5-star review - including the very useful info on currency.
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Mrs Wall
Washington DC, USA
10 months ago
Date of purchase: 17/11/2023
What Mrs Wall said about The Gambia Experience:
Booking with the Gambia Experience was easy and they responded to questions. Payment was easy as well. their rating of 5 stars for Mandina Lodge seems after having been there to be too high. We paid a
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Product reviews
Our guide was very knowledgeable and I would give him 5 stars (Mas). Also owner Linda was friendly and welcoming. The lodge itself is a bit dilapidated. The rust of the many metal things like building
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Sara Dobak
The Gambia Experience
9 months ago
We're pleased you enjoyed the food and the guide's expert knowledge and we will certainly share your other observations with the owners and our product team, as I'm sure they'd want to take note of where they can make some simple improvements. We really do appreciate you taking the time to write in with your feedback, thank you.
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Trusted Customer
10 months ago
Date of purchase: 15/11/2023
Collected by rep from airport. Nice air conditioned coach but roads in an ongoing state of repair. We booked a tour through Gambia Experience of a days’ birdwatching - if we go again I will book an in
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Product reviews
Lovely hotel, excellent staff, good food, beautiful gardens with art work and 2 pools. Adults only so blissfully quiet.
Sara Dobak
The Gambia Experience
9 months ago
Yes, it's a great choice, for all the reasons mentioned, not least the blissful quietness. Thank you for your kind words.
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Trusted Customer
10 months ago
Date of purchase: 14/11/2023
Have hot water and hot food. Have a backup generator to deal with the constant power cuts. Have a decent snack bar not sandwiches that have been left uncovered in the sun foe the flys to make a meal
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Product reviews
Poor service dirty swim up pool
Sara Dobak
The Gambia Experience
9 months ago
Thank you for your feedback and we are sharing this with the hotel, as the pools are often the most appreciated feature of the hotel. We would always encourage our customers to contact their rep in cases where support is needed, as they are only too happy to help.
The Gambia Experience we have been providing holidays to The Gambia for over 25 years and have all the expertise you'll need to help plan your perfect holiday, be it a summer break or an escape for some glorious winter sun.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
The Gambia Experience we have been providing holidays to The Gambia for over 25 years and have all the expertise you'll need to help plan your perfect holiday, be it a summer break or an escape for some glorious winter sun.