Merchant Logo

The Gambia Experience Reviews

Rated
Excellent
Service
4.5
/5
Product
4.2
/5

5

4

3

2

1

154

45

15

7

5

226

ratings over the past year

Displaying all 4,528 reviews
Trusted Customer
11 years ago
Date of purchase: 07/11/2012
1st class service from the time you first contact them
Trusted Customer
11 years ago
Gambia Experience as a Company is excellent. However, I think you are badly let down by Thomas Cook Airlines. Additional leg room seats purchased in advance were not available on return trip and only after an argument at check in did we get our pre-booked seats on the outbound journey. Aircraft dirty, limited facilities although the crew were helpful. When can we have a decent plane from the Midlands with the option to upgrade? Too far to go to Gatwick. I think Gambia Experience will start to lose customers unless they look into this. Many people on our flight were complaining.
Merchant Logo
The Gambia Experience
The Gambia Experience
11 years ago
I am sorry to note your experience with Thomas Cook was not a good one and we understand the frustrations that are sometimes caused. We are always looking at our flying programme for new opportunities, especially regional airports including Manchester and Bristol. Let’s hope we can offer more flying the future.
0
Share
Trusted Customer
11 years ago
Date of purchase: 14/11/2012
Good service at the Airport pick up and drop offs. Excellent service from hotel rep & excellent service from Kabba the rep from West Gambia Tours during our excursions
Product reviews

0
Share
Trusted Customer
11 years ago
Date of purchase: 09/11/2012
Infomative brochure, easy online booking and excellent representatives in resort
Product reviews

0
Share
Trusted Customer
11 years ago
Date of purchase: 30/10/2012
Everything was well organised and the sales promise was met. Very helpful staff . Dealing with Gambia Experience was a pleasant experience
Product reviews

0
Share
Trusted Customer
11 years ago
Date of purchase: 13/11/2012
excellent in every want
Product reviews

0
Share
Trusted Customer
11 years ago
Date of purchase: 09/11/2012
overall the service was good, particularly from the rep.
Product reviews

0
Share
Trusted Customer
11 years ago
Date of purchase: 02/11/2012
A very professional operator, from initial booking through to the services of the local representative; Also very impressed with the company's customer service / feedback response as a result of compl
...
Read all
Product reviews

0
Share
Trusted Customer
11 years ago
Date of purchase: 09/11/2012
Although we book our hotel ourselves, at every step of our holiday Gambia Experience were efficient , very friendly and polite, We would recemend travelling with them to all our friends.
Product reviews

0
Share
Trusted Customer
11 years ago
Date of purchase: 13/11/2012
the service with the gambian experience was very good booklet simcard , better than thomas cook ,i travel once a year to the gambia my last 4 visits was with thomas cook based on the price oft he holi
...
Read all
Product reviews

0
Share
Trusted Customer
11 years ago
Date of purchase: 25/10/2012
We are always well received in resort and made to feel welcome.
Product reviews

0
Share
About The Gambia Experience
The Gambia Experience we have been providing holidays to The Gambia for over 25 years and have all the expertise you'll need to help plan your perfect holiday, be it a summer break or an escape for some glorious winter sun.
Read all
Atlantic House, 3600 Parkway, Solent Business Park, Fareham, Hampshire, Hampshire, PO15 7AN, United Kingdom
Award

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

Why trust Feefo reviews?

About The Gambia Experience
The Gambia Experience we have been providing holidays to The Gambia for over 25 years and have all the expertise you'll need to help plan your perfect holiday, be it a summer break or an escape for some glorious winter sun.