1st class service from the time you first contact them
Trusted Customer
11 years ago
Gambia Experience as a Company is excellent. However, I think you are badly let down by Thomas Cook Airlines. Additional leg room seats purchased in advance were not available on return trip and only after an argument at check in did we get our pre-booked seats on the outbound journey. Aircraft dirty, limited facilities although the crew were helpful. When can we have a decent plane from the Midlands with the option to upgrade? Too far to go to Gatwick. I think Gambia Experience will start to lose customers unless they look into this. Many people on our flight were complaining.
The Gambia Experience
The Gambia Experience
11 years ago
I am sorry to note your experience with Thomas Cook was not a good one and we understand the frustrations that are sometimes caused. We are always looking at our flying programme for new opportunities, especially regional airports including Manchester and Bristol. Let’s hope we can offer more flying the future.
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Trusted Customer
11 years ago
Date of purchase: 14/11/2012
Good service at the Airport pick up and drop offs. Excellent service from hotel rep & excellent service from Kabba the rep from West Gambia Tours during our excursions
Product reviews
Excellent staff, excellent food
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Trusted Customer
11 years ago
Date of purchase: 09/11/2012
Infomative brochure, easy online booking and excellent representatives in resort
Product reviews
Very comfortable hotel with good facilitiles, dinner was a little dull and repetative
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Trusted Customer
11 years ago
Date of purchase: 30/10/2012
Everything was well organised and the sales promise was met. Very helpful staff .
Dealing with Gambia Experience was a pleasant experience
Product reviews
The hotel was very good with very good facilities , restaurant and really helpful staff .
What was not so good was the trouble with young men outsidewho just pestered and pestered you. We simply coul
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Trusted Customer
11 years ago
Date of purchase: 13/11/2012
excellent in every want
Product reviews
very good food is even better than before
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Trusted Customer
11 years ago
Date of purchase: 09/11/2012
overall the service was good, particularly from the rep.
Product reviews
The hotel was ok, but i didnt have air con for 3 days, mainly because the male receptionist seemed totally uninterested in my plight, he told me twice yes its fixed, when nobody had even looked at it.
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Trusted Customer
11 years ago
Date of purchase: 02/11/2012
A very professional operator, from initial booking through to the services of the local representative; Also very impressed with the company's customer service / feedback response as a result of compl
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Product reviews
A relaxing and pleasantly located hotel, with really friendly and attentive staff.
The first floor de-luxe rooms are spacious and comfortable. We were disappointed with the food overall which fell sho
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Trusted Customer
11 years ago
Date of purchase: 09/11/2012
Although we book our hotel ourselves, at every step of our holiday Gambia Experience were efficient , very friendly and polite, We would recemend travelling with them to all our friends.
Product reviews
We always enjoy Coco Ocean although thiis year they fell down badly on the food. Dinner was very disappointing and the service at dinner very chaotic.Excellent accomodation, very friendly and helpful
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Trusted Customer
11 years ago
Date of purchase: 13/11/2012
the service with the gambian experience was very good booklet simcard , better than thomas cook ,i travel once a year to the gambia my last 4 visits was with thomas cook based on the price oft he holi
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Product reviews
the hotel was good for a 2 star rating . breafast was good better than sarge hotel and holiday beach club ,would stay there again
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Trusted Customer
11 years ago
Date of purchase: 25/10/2012
We are always well received in resort and made to feel welcome.
Product reviews
I won't rate the Kairaba as excellent as we are very limited to restaurants when we stay there during October half term.
The Gambia Experience we have been providing holidays to The Gambia for over 25 years and have all the expertise you'll need to help plan your perfect holiday, be it a summer break or an escape for some glorious winter sun.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
The Gambia Experience we have been providing holidays to The Gambia for over 25 years and have all the expertise you'll need to help plan your perfect holiday, be it a summer break or an escape for some glorious winter sun.