Very efficient, courteous & helpful at all times. Hotel & resort descriptions spot on, except for the Sheraton which did not meet our expectations.
Product reviews
A lovely hotel, with wonderful gardens and pool area and very helpful & friendly staff.
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Trusted Customer
11 years ago
Date of purchase: 02/11/2012
Very helpful and sorted us out a good deal they found there was not Premier seats on the fight we had booked and paid for.
Product reviews
Because we have been so many times it is just like going home. The hotel always trying to improve which we noticed and the staff who like old friends were as friendly and helpful as ever.
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Trusted Customer
11 years ago
Date of purchase: 03/11/2012
Lovely hotel and lovely friendly people.
Product reviews
Very pleased, although we stayed around the hotel most of the time to save getting hassled outside.
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Trusted Customer
11 years ago
Date of purchase: 30/10/2012
All very efficient
Product reviews
Excellant as usual
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Trusted Customer
11 years ago
Date of purchase: 25/10/2012
very good
Product reviews
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Trusted Customer
11 years ago
Date of purchase: 08/10/2012
Wonderful company - have travelled to The Gambia with them since the company started as Serenity - service & reliability are second to none.
Product reviews
Hotel is wonderful. Great staff and levels of service. Room spacious and well equipped. Food is excellent but not worth paying for half board in advance. Cheaper to buy when there.
Didn't like that h
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Trusted Customer
11 years ago
Date of purchase: 02/11/2012
always a pleasure to deal with on the phone and get correct information.
Product reviews
been going many years ,always have problems with front door locks and always have problems with unreliable room safes
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Trusted Customer
11 years ago
Date of purchase: 02/11/2012
ALWAYS FOUND TO BE VERY HELPFUL, FRIENDLY AND EFFICIENT.
Product reviews
ALTHOUGH I HAVE PUT GOOD, IT DOES HAVE ITS PROBLEMS AND I DO NOW THINK THAT IT IS OVER PRICED FOR THE QUALITY OF ROOMS ETC., HAVE
WRITTEN DIRECT WITH MY OWN PERSON ISSUES AND PROBLEMS.
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Trusted Customer
11 years ago
Date of purchase: 16/11/2012
The service was good
Product reviews
Hotel has much better this year, than years before.Our group was realy satisfied.
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Trusted Customer
11 years ago
Date of purchase: 09/11/2012
No problems, everything worked well. Rep provided the best exchange rate for UK pounds. The Roots trip was a good day out.
Product reviews
Our room was very large and well equiped. Wi-fi worked but the signal was weak. Staff are excellent and always willing to help. The gardens are very well looked after. We booked half board and the res
The Gambia Experience we have been providing holidays to The Gambia for over 25 years and have all the expertise you'll need to help plan your perfect holiday, be it a summer break or an escape for some glorious winter sun.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
The Gambia Experience we have been providing holidays to The Gambia for over 25 years and have all the expertise you'll need to help plan your perfect holiday, be it a summer break or an escape for some glorious winter sun.