easy to use initially, but in Gambia when confronted with resort problems they responded to these problems very poorly.
The Gambia Experience
The Gambia Experience
12 years ago
Thank you for your feedback regarding your stay at the African Village Hotel. I can see from our records that we have previously received correspondence from you regarding these issues and that a response was sent in March this year. May I thank you once again for taking the time to send us your comments.
Product reviews
Appalling accom. Broken, filthy rooms, locks broken on doors, filothy bedding, room, bathroom, blood staines walls, ripped mosquito nets, bad food, slack attitude of staff & security. We left and fo
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Trusted Customer
12 years ago
Date of purchase: 10/01/2012
As professional as always.
Product reviews
I guess you get what you pay for. The only gripe is that the bedroom door wasn't locking/unlocking properly. But then I work in the main park in Jersey where the locks are in such bad condition that t
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Trusted Customer
12 years ago
Date of purchase: 16/07/2012
Profesionalism at its best , from check in to return to uk.
The holiday was well organised and we shall seriously consider another visit.
Product reviews
Our stay was most comfortable and relaxing. We rated Ngala Lodge highly.
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Trusted Customer
12 years ago
Date of purchase: 23/03/2012
We had booked a private transfer from airport to hotel on arrival but it was of poor quality, not air-conditioned and driver had to buy some petrol to keep going but even then broke down at the Kotu
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The Gambia Experience
The Gambia Experience
12 years ago
Thank you for your feedback regarding your stay at the Bakotu Hotel. I note from our records that we have previously received correspondence from you regarding the issues you have mentioned and I hope our reply reassured you that these would be addressed.
Thank you once again for taking the time to give us your feedback and I hope we may welcome you back as a customer in the future.
Product reviews
We have visited The Gambia six times over the years staying at various hotels but not this one. It appealed as being small and good for birding but the hotel was poorly looked after, breakfast was nea
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Trusted Customer
12 years ago
Date of purchase: 12/04/2012
Gambia Experience have always provided excellent service even when the airline does not.
Product reviews
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Trusted Customer
12 years ago
Date of purchase: 10/04/2012
better service than thomas cook
Product reviews
exellent staff
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Trusted Customer
12 years ago
Date of purchase: 13/04/2012
a very special hotel
Product reviews
perfect climate and the most pleasant people in africa
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Trusted Customer
12 years ago
Date of purchase: 16/03/2012
Efficient airport check-in, staff at airport attentive and helpful, excellent support from resort staff, well organised and professional company
Product reviews
Simple and a bit basic but perfectly clean and well-maintained. Lovely situation, fantastic views and beach. Pool a bit small but never crowded (except during the aquacise sessions!) Staff all frien
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Trusted Customer
12 years ago
Date of purchase: 11/01/2012
Efficient service. No problems encountered.
Product reviews
OK hotel. Staff efficient and helpful. Place seemed to be showing its age though - could do with a facelift. Food - Breakfast - sausages awful, otherwise fine. Dinner - soups usually thin; cold buffet
The Gambia Experience we have been providing holidays to The Gambia for over 25 years and have all the expertise you'll need to help plan your perfect holiday, be it a summer break or an escape for some glorious winter sun.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
The Gambia Experience we have been providing holidays to The Gambia for over 25 years and have all the expertise you'll need to help plan your perfect holiday, be it a summer break or an escape for some glorious winter sun.