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The Gambia Experience Reviews

Rated
Excellent
Service
4.5
/5
Product
4.2
/5

5

4

3

2

1

154

45

15

7

5

226

ratings over the past year

Displaying all 4,528 reviews
Trusted Customer
12 years ago
Date of purchase: 06/03/2012
very helpful staff, trips were expensive but enjoyable
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Trusted Customer
12 years ago
Date of purchase: 10/02/2012
Efficient service.
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Trusted Customer
12 years ago
Date of purchase: 05/04/2012
I think Gambia experience has an excellent customer service, and will definitely recommend this company to friends!
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Trusted Customer
12 years ago
Date of purchase: 11/01/2012
Dissapointed as to the discount for a charity. A colleague who booked independantly received a 10% reduction whilst my group were given only 5%
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The Gambia Experience
The Gambia Experience
12 years ago
Thank you for your feedback regarding the discount given for your charity when you travelled in January this year. Having checked with our Commercial department they confirm the allowance can vary depending on the date booked, the availability of seats and whether travel is on a peak date and I am sorry the allowance was not as much as expected on this occasion. It is also disappointing you felt the quality of food provided at the Kombo Beach Hotel in the evenings was not of the same standard as when you have previously stayed. The general feedback about the food at the hotel has been good, but I will forward your comments to the General Manager, who is keen to make improvements where necessary. I do hope we can be of service to you again in the future.
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Trusted Customer
12 years ago
Date of purchase: 23/03/2012
We wouldn't book with anyone else! Flights, transfers, excursions are all handled with great experience. So far 100% service!
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Trusted Customer
12 years ago
Date of purchase: 05/04/2012
Very good indeed. Full and accurate information before travel, efficient transfers and very good talk about trips, excursions & the country.
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Trusted Customer
12 years ago
Date of purchase: 21/02/2012
Everything went smoothly - good web site and an easy booking process. The tickets were waiting for us at the airport as we booked at the last minute. Everyone was friendly and helpful. Will definitley
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Trusted Customer
12 years ago
Date of purchase: 24/01/2012
Well run, always helpful and look after their clients when there are delays or anything Gambia Experience fix it!! Excellant Company and Gambia Reps and Managers excellant!! Very helpful and approacha
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Trusted Customer
12 years ago
Date of purchase: 03/04/2012
The information sent out with the tickets was really good - check in and reception on arrival in the Gambia was excellent, our hotel representative was very helpful and knowledgeable
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Trusted Customer
12 years ago
Date of purchase: 29/03/2012
Excellent arrangements, very happy with our holiday
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About The Gambia Experience
The Gambia Experience we have been providing holidays to The Gambia for over 25 years and have all the expertise you'll need to help plan your perfect holiday, be it a summer break or an escape for some glorious winter sun.
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Atlantic House, 3600 Parkway, Solent Business Park, Fareham, Hampshire, Hampshire, PO15 7AN, United Kingdom
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About The Gambia Experience
The Gambia Experience we have been providing holidays to The Gambia for over 25 years and have all the expertise you'll need to help plan your perfect holiday, be it a summer break or an escape for some glorious winter sun.