Thought the excursions on offer were rather pricy. The Roots experience was disappointing in that the River is so wide and we sailed so far from the bank (presumably because it is shallow), that a lar
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Product reviews
We liked the friendly atmosphere at the hotel but did not think that the food lived up to the claims made about it. We much preferred the food at Coco Ocean, which we visited in 2011.
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Trusted Customer
12 years ago
Date of purchase: 21/01/2012
Excellent customer service staff on your telephones. Extremely helpful.
Product reviews
The rooms and breakfast are good. There has been a lot of staff changes in recent years and the new staff are not as friendly and helpful as the previous staff.
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Trusted Customer
12 years ago
Date of purchase: 05/04/2012
Could't Have better service
Product reviews
We had a few problems on our last visit with our room
the bathroom flooded twice and the plug socket was very
loose and hard to plug into the main room door was very had to
open and close
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Trusted Customer
12 years ago
Date of purchase: 18/06/2012
Simply excellent!
Product reviews
Very nice grounds, and friendly staff!
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Trusted Customer
12 years ago
Date of purchase: 06/01/2012
Due to the fact that they had to go backwards and forwards to check hotel availability the process seemed to take a very long time. However we were very had with the end results. There information pac
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Product reviews
Overall the Hotel was a very pleasant experience. There were however a few things that clouded our overall opinions: 1. It was very difficult to just walk the beach as you were constantly being pester
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Trusted Customer
12 years ago
Date of purchase: 22/02/2012
all went A1
Product reviews
not quite 5 * , but good
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Trusted Customer
12 years ago
Date of purchase: 19/04/2012
Last minute re-scheduling of accommodation was a great disappointment. The substituted accommodation Ngala Lodge did not live up to its sales hype.
The Gambia Experience
The Gambia Experience
12 years ago
We are aware that your accommodation was changed, however, as we explained to you, this decision was taken with your best interests in mind as we had concerns at that time with your original hotel. I am sorry the Ngala Lodge did not meet your expectations as we always have such good feedback about this hotel from our customers. Please once again accept our apologies and we hope you will consider travelling with us again in the future.
Product reviews
Staff, particularly in the restaurant, and especially towards the end of our stay at Ngala, were unresponsive to the point of rudeness. It was as if we no longer mattered to them.
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Trusted Customer
12 years ago
Date of purchase: 13/03/2012
We have always had a great experience booking with the Gambia Experience
Product reviews
As soon as there is a problem the hotel staff resolve it, The staff are all friend and very helpfull and go the extra mile to make our stay happy.
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Trusted Customer
12 years ago
Date of purchase: 13/01/2012
VERY FRIENDLY AND COMFORTABLE HOTEL. Good access to wide range of hotels nearby
The Gambia Experience we have been providing holidays to The Gambia for over 25 years and have all the expertise you'll need to help plan your perfect holiday, be it a summer break or an escape for some glorious winter sun.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
The Gambia Experience we have been providing holidays to The Gambia for over 25 years and have all the expertise you'll need to help plan your perfect holiday, be it a summer break or an escape for some glorious winter sun.