The staff were inefficient and messages were not passed on. The food was so-so and expensive for what it was
The Gambia Experience
The Gambia Experience
12 years ago
Thank you for your feedback regarding your stay at the Coco Ocean Resort and Spa.
I am sorry you found the service provided by the hotel was not as expected and you felt the food rather expensive. The general comments we receive about the hotel are very positive, so I know the management team will be disappointed to learn of your feedback, which I will I certainly pass on.
We hope to welcome you as a customer again in the future.
0
Share
Trusted Customer
12 years ago
Date of purchase: 10/01/2012
We had a wonderful experience - but for comments please see below (I've lumped them all together)... But if youhave a similar price offer at a similar time of the year we'd love to return - pleas
...
Read all
Product reviews
Three things I would change here - but we had an absolutely wonderful time....
a) I'm not sure if there was any chlorine in the swimming pool - there should be a lot! b) the staff are underpaid and a
...
Read all
0
Share
Trusted Customer
12 years ago
Date of purchase: 24/01/2012
We wish that you dealt with more countries ---- your service is exemplary.
Product reviews
Value for money, but (being snobbish) a few less tattoos would have been nice! On a more pragmatic note,extra sunbeds on the beach would have been appreciated.
0
Share
Trusted Customer
12 years ago
Date of purchase: 26/03/2012
Good company and service - Only downside is the use of cheap airlines with very little space which takes the edge off an exclusive holiday.
Product reviews
Good accommodation, staff and food with no hassle. We highly recommend the use of private taxis to see the country.
0
Share
Trusted Customer
12 years ago
Date of purchase: 14/02/2012
Great holiday. Good hotel. Excellent trip with Chris Packham.
Only fault was hand luggage permitted weight. Had to remove 2 camera lens to main luggage.
Product reviews
Good staff & facilities.
0
Share
Trusted Customer
12 years ago
Date of purchase: 24/02/2012
Good organisation. Accurate brochure. Great trip with Chris Packham. Hope to do it another year or something up country a bit
Product reviews
Only downside was breakfast. Otherwise great location friendly staff. Comfortable rooms (sometimes no COLD water but lots of hot!)
0
Share
Trusted Customer
12 years ago
Date of purchase: 07/02/2012
The experience was excellent both times I visited the Kairaba.
Product reviews
I love this hotel. My only negative feedback would be about the permanent travel rep. He needs to understand he is there for the travellers, not for himself. Also, though most of the hotel staff were
...
Read all
0
Share
Trusted Customer
12 years ago
Date of purchase: 10/04/2012
a pity that thomas cook on two occassions Dec/11 Apr./12 could not provide a diet meal request on outbound flight
Product reviews
superb resort and an excellent chef i.i.e. (a man in a pinney) Johnathan responded to this form of address with good humouir
0
Share
Trusted Customer
12 years ago
Date of purchase: 21/03/2012
Our second trip to Gambia with TGE. A very professional service that covers all aspects of the holiday. Very reassuring!
Product reviews
Ngala Lodge is the place to stay in Banjul, run by the owners the experience is lovely, nothing is too much trouble for any of the staff. Accomodation is excellent. The restaurant is 5 star and whil
...
Read all
0
Share
Trusted Customer
12 years ago
Date of purchase: 17/01/2012
Really excellent service from booking through to the actual holiday. Lovely to be able to discuss my personal holiday wishlist with a knowledgeable member of staff to emable me to book a really person
...
Read all
Product reviews
Lovely hotel, accommodation excellent, food and facilities as well. Staff attentive but not intrusive and suited my brief of a luxury hotel where I could just relax and be pampered. Spa excellent
The Gambia Experience we have been providing holidays to The Gambia for over 25 years and have all the expertise you'll need to help plan your perfect holiday, be it a summer break or an escape for some glorious winter sun.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
The Gambia Experience we have been providing holidays to The Gambia for over 25 years and have all the expertise you'll need to help plan your perfect holiday, be it a summer break or an escape for some glorious winter sun.