Shuttle Direct United Kingdom Reviews

Thank you for your feedback regarding your recent experience with our private transfer service. We deeply apologize for the inconvenience and frustration you encountered during your journey. We sincerely regret that the driver dropped you a 10-minute walk from your hotel without providing accurate directions. This is not the level of service we aim to deliver, and we understand how this negatively impacted the start of your trip. Regarding your return journey, we apologize for the confusion about the pick-up location. We understand that having to walk to the driver and the subsequent delay was both inconvenient and stressful. We are committed to improving our service and will take your feedback seriously to ensure better communication and logistics in the future. We value our customers and strive to provide a reliable and convenient transfer experience. We understand that your experience was not reflective of the service you expected or paid for, and we deeply regret any inconvenience caused. If you have any further comments or require any assistance, please do not hesitate to contact us. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.

Thank you for your feedback. We apologize for any inconvenience you experienced with our shuttle service. Please note that the service you booked and paid for was a shared shuttle transfer. Due to the nature of shared transfers, the shuttle may make multiple stops to accommodate other passengers, which can extend the overall travel time. We regret that you found the service unclear and difficult to find at the airport. We will review our signage and instructions to ensure they are as clear and helpful as possible. Regarding the time schedule and details about stops, we aim to provide accurate information; however, shared shuttles do have variable times depending on passenger pickups and drop-offs. Thank you for bringing these issues to our attention. We value your input and will use it to improve our service.

Thank you for sharing your feedback with us. We're glad to hear that our service helped you reach your destination and return safely. However, we're truly sorry to learn about your experience with the driver. It's unacceptable that he was unpleasant, and appeared unapproachable. We apologize for any inconvenience caused, especially with having to call reception to ensure his presence. We deeply regret that the driver's demeanor and driving fell short of your expectations, especially with consideration to your baby's safety. This is not reflective of the service standards we aim to uphold. Please know that we take your feedback seriously and will address these concerns with the service supplier to ensure that such incidents do not recur. We value your business and hope to have the opportunity to restore your trust in our service in the future. If there's anything else you'd like to share or discuss further, please feel free to reach out to us directly.