Shuttle Direct United Kingdom Reviews

We're sorry to hear about your experience. Please reach out to us directly so we can investigate this matter further and address your concerns promptly. Your feedback is important to us, and we want to ensure your issues are resolved. Thank you for bringing this to our attention.

Thank you for your feedback. We apologize for any inconvenience you experienced during your trip. We would like to inform you that we accept changes to bookings up to 48 hours before your scheduled travel time. Unfortunately, it is not possible to make changes to your airport transfer at the office at the suppliers in Palma Airport upon arrival. We understand that your flight cancellation was an unexpected event, and we are sorry for any distress this may have caused. Please note that for future reference, contacting us ahead of time will allow us to assist you more effectively. We are pleased to hear that your transfer from the hotel to the airport went smoothly. We are committed to improving our communication and services to ensure a better experience for our customers. Thank you for your understanding.

Thank you for sharing your feedback with us regarding your recent shuttle transfer experience. We sincerely apologize for any inconvenience caused by the drop-off location and the ambiguity of the instructions provided by the driver. Please rest assured that we take your comments seriously and will address this matter with our transportation provider to ensure that clear and precise instructions are given to passengers for all drop-off points in the future. Our goal is to provide a seamless and stress-free experience for all our customers, and we regret that this was not your experience on this occasion. We truly appreciate your understanding and patience in this matter. Should you have any further questions or if there is anything else we can assist you with, please do not hesitate to contact us. We look forward to the opportunity to serve you better in the future.