Thank you for bringing this matter to our attention. We're sorry to hear that you've experienced an issue with our product not meeting its advertised specifications.
To ensure we address this matter promptly and accurately, we kindly ask you to contact us directly by email. Kindly include any relevant information such as the specific product in question, the discrepancies you've noticed, and any supporting information you may have.
We appreciate your cooperation and apologize for any inconvenience this may have caused.