Shuttle Direct United Kingdom Reviews

Thank you for reaching out and sharing your feedback regarding your recent shuttle experience. We understand that shared shuttle services may sometimes take longer than private transfers due to the nature of accommodating multiple passengers along the route. While we aim to provide efficient and timely transportation for all our customers, the shared shuttle option allows us to offer a more affordable alternative while still ensuring reliable service. Please know that your satisfaction is of utmost importance to us, and we apologize if the extended travel time inconvenienced you in any way. We'll certainly take your feedback into consideration as we continuously strive to improve our services and enhance the overall experience for our valued customers.

Thank you for sharing your feedback with us. We're glad to hear that your first drive went smoothly and the driver arrived promptly. However, we sincerely apologize for the inconvenience you experienced with the return trip to the airport. We deeply regret any frustration caused by the delay. Your comments have been taken seriously, and we will address this issue with the utmost urgency to ensure it does not happen again in the future. Your satisfaction is our priority, and we appreciate your understanding and patience. We are delighted to know that despite the delay, you found the service to be reasonably priced and that the drivers were friendly. We will make every effort to improve our services. Thank you once again for your feedback. We value your business and hope to serve you better in the future. If you have any further concerns or questions, please feel free to reach out to us directly by email.