Thank you for your feedback, and we're truly sorry to hear about the inconvenience you experienced with your transfer. We completely understand how frustrating it must have been, especially considering the prior issues you've faced.
To help us investigate this matter further and provide you with a resolution, could you please contact us directly by email? We’d like to look into what happened and work towards ensuring this doesn’t occur again.
We appreciate your patience and look forward to assisting you.