Good afternoon,
Thank you for your recent review.
I am terribly sorry that we had to cancel your order to Israel.
Unfortunately, there are some countries that we are unable to deliver to and Israel is included among those on the exclusions list. This list can be found on our website under the Delivery and Refund section.
I can see someone from our Customer Service team has already requested a full refund for you which can take up to 7 working days to be returned to the original payment method.
If you need any further assistance with this, please feel free to contact our freephone number 0800 988 0292 or via email customercare@simplysupplements.co.uk
I am sorry again for the inconvenience caused.
Kind Regards,
Suzie Hopkins