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SJL Insurance Services Reviews

https://www.sjlins.co.uk
Rated
Exceptional

SJL Insurance Services is an innovative, forward-thinking commercial and property insurance broker

Service
4.8
/5
Product
4.7
/5

5

4

3

2

1

583

102

4

5

8

702

ratings over the past year

Displaying all 931 reviews
PP
Paul Burch (POA)
Newcastle under Lyme
4 months ago
Date of purchase: 21/05/2024
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Ms Lisa Oliver
4 months ago
Date of purchase: 10/05/2024
What Ms Lisa Oliver said about SJL Insurance Services:
Adam went above and beyond for us, he was very professional and friendly. We needed commercial buildings insurance that day to complete on the property we were buying. Adam found us a very good rate m
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Trusted Customer
4 months ago
Date of purchase: 14/05/2024
Very poor service. Did not receive the renewal paperwork until the Friday as renewal was on the Monday, giving no real time toget another quote. Despite the fact that the quote paperwork had been sen
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Jack Godwin
SJL Insurance Services
3 months ago
Thank you for your feedback. We apologise for the delay in sending through your renewal paperwork and for the inconvenience it caused you. Our goal is to provide timely and efficient service, and it’s clear that we fell short in this instance. The issues we faced are being addressed to ensure better service in the future. We understand your frustration with the price increase and the limited time to explore other options. Your experience is valuable to us, and we appreciate your feedback as we work to improve. Please get in touch so I can address this issue with you personally. Sincerely, Dave Passam Head of compliance
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Heidi Gibbs
Buxton
4 months ago
Date of purchase: 17/05/2024
What Heidi Gibbs said about SJL Insurance Services:
Everything was left to the last minute. The noise in your office was so loud, background noise dreadful. I was contacted a month early, with a message that was so hard to hear because of background no
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Jack Godwin
SJL Insurance Services
3 months ago
Dear Heidi Thank you for bringing this to our attention. We apologise for the poor communication and the difficulties you experienced due to the background noise in our office. We are also sorry to hear about the inconvenience caused by the delayed response and payment issues. We are reviewing our procedures to ensure that such communication hindrances & delays do not happen again, especially in critical situations where prompt action is needed. Your feedback is important to us, and we are committed to making necessary improvements. I hope that since reaching out, I have addressed your issues, but if you need anything else, please contact me directly. Sincerely, Dave Passam Head of compliance
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Kate Knowler
LONDON
4 months ago
Date of purchase: 17/05/2024
What Kate Knowler said about SJL Insurance Services:
Lisa Pead-Duke was excellent, and managed to find me a policy that covered everything I do as a practitioner, and to the high levels of cover that I was hoping for (but that seemed to be impossible to
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Trusted Customer
4 months ago
Date of purchase: 22/05/2024
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Trusted Customer
4 months ago
Date of purchase: 17/05/2024
All was well ,no problems , would have liked more time between your request for payment and the payment date. Ii would like thank Zoey (hope I have spelt it right) For all her help and understanding
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Trusted Customer
4 months ago
Date of purchase: 18/05/2023
We were given 4 days notice to renew a policy that had doubled in price which gave us no opportunity to ship around. It felt distinctly like pressure selling. No acceptable reason was given for either
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Jack Godwin
SJL Insurance Services
3 months ago
I apologise for the short notice and the significant increase in your policy price. We strive to provide ample time for our customers to review and renew their policies, and it’s clear that we did not meet this standard in your case. I understand how this felt like pressure selling, and I assure you that was not our intention. We are currently investigating the notification process to ensure that all customers receive their renewal information well in advance. Your feedback helps us identify areas where we need to improve, and we appreciate you taking the time to share your experience. If you could respond to the communications I have sent, I would be happy to address this with you personally. Sincerely, Dave Passam Head of compliance
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Trusted Customer
4 months ago
Date of purchase: 14/05/2024
Competitive, helpful and professional staff
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Lauren Flynn
London
4 months ago
Date of purchase: 17/05/2024
What Lauren Flynn said about SJL Insurance Services:
Abby was really helpful and friendly. She kept me up to date with proceedings and I would be happy to work with her again. Thanks!
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About SJL Insurance Services
SJL Insurance Services is an innovative, forward-thinking insurance broker that provides a high-quality, professional service to a national and international portfolio of clients. We have clients that come to us directly, and we also have clients that come to us via an insurance broker - in fact, we are known throughout the industry as the ‘Brokers’ Broker’ for our excellent service for both business and personal insurance. We work for our clients, meaning we support you with whatever business insurance service you require. We insure any type of business and also offer our business clients personal insurance too, for example, we might insure a landlord's personal home. We offer the best insurance products in the market at the right price.
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0190527775
Kays Building, The Tything, Worcester, Worcestershire, WR1 1HD, United Kingdom
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About SJL Insurance Services
SJL Insurance Services is an innovative, forward-thinking insurance broker that provides a high-quality, professional service to a national and international portfolio of clients. We have clients that come to us directly, and we also have clients that come to us via an insurance broker - in fact, we are known throughout the industry as the ‘Brokers’ Broker’ for our excellent service for both business and personal insurance. We work for our clients, meaning we support you with whatever business insurance service you require. We insure any type of business and also offer our business clients personal insurance too, for example, we might insure a landlord's personal home. We offer the best insurance products in the market at the right price.