Solid Solutions Reviews

Thanks for taking time to feedback your comments. Wayne Marshall our Customer Support Manager is out of the office today, however he will investigate and respond to your comments in the next couple of days. Kind Regards, Nick Sibly, Marketing Manager. Response from Wayne - Hi there, I just wanted to echo Nick's comments regarding the feedback, which we always appreciate you taking the time to provide. I understand that in this case the feedback submitted actually relates to a call other than the one this feedback is attributed to. I have identified the specific call from your description and have spoken to the Engineer who assisted you. What I am told is that although the problem itself was resolved relatively quickly, this was only after the Engineer was able to establish a remote support connection to your PC, which, at the time, stubbornly refused to connect after several attempts. I imagine that what you perceived down the phone line as a reluctance to engage, was actually the Engineers frustration at not being able to help you as quickly and efficiently as we hope you are used to. If you would like to discuss this any further please call the office and I will be happy to talk. Kind regards, Wayne Marshall Customer Support Manager