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SPCA Pet Insurance Reviews | Customer Service Reviews for https://www.feefo.com/reviews/spca-pet-insurance | Feefo

Trusted Customer

10 months ago

Date of purchase: 24/10/2023

The online quote has provided everything I needed and I am happy with purchase online. However with no reminding of the possibility receiving your call, the team kept calling me about the quotations 6

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CX

SPCA Pet Insurance

10 months ago

Hi there, Thank you for taking the time to share your feedback with us and we are sorry to hear of your frustrations. From time to time, we try to keep in touch with customers who have made enquiries with us. We like to stay up to date to see if we can help them with their insurance needs as their circumstances change. We apologise for any inconvenience caused in doing so. I have passed your feedback on to the relevant team and requested for you not to be contacted again regarding this quote in the future. Kind regards, Alisa

Product reviews

0

LM

Litalia Macfarlane

10 months ago

Date of purchase: 24/10/2023

What Litalia Macfarlane said about SPCA Pet Insurance:

Amazingly easy process.

CX

SPCA Pet Insurance

10 months ago

Hi Litalia, We are happy to hear that arranging your cover was made easy and that we have been able to assist you with your insurance needs. Thank you for taking the time to let us know about your experience, we really appreciate it. Kind regards, Alisa

0

Trusted Customer

10 months ago

Date of purchase: 21/10/2023

Policy provides better cover than some other pet insurance pollicies

CX

SPCA Pet Insurance

10 months ago

Hi there, Thank you for sharing your review with us, it is a pleasure to hear about the value you have found within your policy. Kind regards, Scott

Product reviews

0

Trusted Customer

11 months ago

Date of purchase: 17/10/2023

Online enquiry then great follow up from customer services on the phone to answer any questions

CX

SPCA Pet Insurance

11 months ago

Hi there, It is a pleasure to hear about your appreciation regarding our service and that you have enjoyed the follow up. Thank you for sharing your feedback and for taking the time in providing us with your review. Kind regards, Scott

0

Trusted Customer

11 months ago

Date of purchase: 17/10/2023

Bit cheeky to send a survey before I've received my policy documents

CX

SPCA Pet Insurance

11 months ago

Hi there, Thank you for sharing your review with us, I appreciate you bringing this to our attention. As this email is system generated, our correspondence can sometimes be filtered in to the spam/junk folder of an inbox. However, I have notified our team about your concern and arranged for someone to look into this. Kind regards, Scott

CX

SPCA Pet Insurance

10 months ago

Hi there, I understand that our team has actioned your request. Please do not hesitate to reach out if you do require any further assistance. Kind regards, Scott

Product reviews

No policy documents received so far

CX

SPCA Pet Insurance

11 months ago

Hi there, Thank you for sharing your review with us, I appreciate you bringing this to our attention. As this email is system generated, our correspondence can sometimes be filtered in to the spam/junk folder of an inbox. However, I have notified our team about your concern and arranged for someone to look into this. Kind regards, Scott

0

KM

Katrina Mcdermott

11 months ago

Date of purchase: 16/10/2023

What Katrina Mcdermott said about SPCA Pet Insurance:

Charly went through what the policy covers really well. She was able to answer all my questions.

CX

SPCA Pet Insurance

11 months ago

Hi Katrina, It is wonderful to hear of the service that you received when speaking with our team member, Charly, and that you have been left feeling informed of your cover. Thank you for taking the time to share your review with us, we really appreciate it. Kind regards, Alisa

Product reviews

0

Trusted Customer

11 months ago

Date of purchase: 10/10/2023

Friendly staff, detailed premium, answer my queries

CX

SPCA Pet Insurance

11 months ago

Hi there, It is great to hear of the service that you received when speaking with our team member and that you have been left feeling informed of your cover. Thank you for taking the time to share your review with us, we really appreciate it. Kind regards, Alisa

Product reviews

0

Trusted Customer

11 months ago

Date of purchase: 09/10/2023

Very Friendly, explained all I needed to understand, would tell family and friends.

CX

SPCA Pet Insurance

11 months ago

Hi there, It is great to hear of the service that you received when speaking with our team member and that you have been left feeling informed of your cover. Thank you for taking the time to share your review with us, we really appreciate it. Kind regards, Alisa

0

Trusted Customer

11 months ago

Date of purchase: 09/10/2023

I was rung up and almost pushed into purchasing insurance from spca.

CX

SPCA Pet Insurance

11 months ago

Hi there, Thank you for sharing your review with us, I am sorry to hear about any inconveniences that may have been caused. We appreciate you bringing this to our attention as this is not the type of service we would like for our customers to receive. Your feedback has been passed on to the relevant team to be looked into. If you would like any assistance regarding your policy, please let us know and I can organise for one of our team members to be in touch with you. Kind regards, Scott

Product reviews

Expensive and only 70% covered.

CX

SPCA Pet Insurance

11 months ago

Hi there, I appreciate you sharing your review with us, thank you for bringing your feedback to our attention. Factors that are taken into consideration for renewal premium calculation include your pet’s age and breed, as well as data relating to the health of pets that are of a similar age and breed. Each year we review premiums based on these factors to ensure we can accommodate the costs of possible treatment up to your annual benefit limit, in the event that your pet becomes injured or ill. Please let me know if you would like to discuss your policy with us, our team would appreciate the opportunity to assist you. Kind regards, Scott

1

GT

Glennis Tonks

11 months ago

Date of purchase: 05/10/2023

What Glennis Tonks said about SPCA Pet Insurance:

Awesome very happy

CX

SPCA Pet Insurance

11 months ago

Hi Glennis, It is a pleasure to hear about your satisfaction, thank you for sharing your review with us. Kind regards, Scott

0

SPCA Pet Insurance Reviews

SPCA Pet InsuranceThe policies seem fair and clear.More reviews of this product (452)View product website

SPCA Pet InsuranceCheaper than other policiesMore reviews of this product (452)View product website

SPCA Pet InsuranceNo policy documents received so farMore reviews of this product (452)View product website

SPCA Pet InsuranceEasy to purchase great quote online toolMore reviews of this product (452)View product website

SPCA Pet InsuranceCompetitive price with a big coverMore reviews of this product (452)View product website

SPCA Pet InsuranceExpensive and only 70% covered.More reviews of this product (452)View product website

How are Feefo reviews collected?

Who can leave a Feefo review?

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