Hi there,
Thank you for sharing your review with us, I am sorry to hear about any inconveniences that may have been caused.
We appreciate you bringing this to our attention as this is not how we would like for our customers to feel about their experience with us. Your feedback has been passed to the relevant team as we are always trying to understand new ways we can better assist our customers.
If you did have any queries regarding what was discussed during your call with us, please let us know and I will arrange for one of our team members to contact you on your behalf.
Kind regards,
Scott