Hi there,
Thank you for taking the time in sharing your review with us, I am sorry to hear about any dissatisfaction caused.
Our team appreciates you bringing this to our attention as this is not the type of service we would like for our customers to receive.
We would like the opportunity to look into your experience and understand your feedback in greater detail.
If you do require further assistance, please let me know and I can arrange for one of our team members to contact you.
Kind regards,
Scott