Spicers of Hythe Reviews

Thank you for taking the time to give us your feedback. We do out utmost to ensure the packaging for each product is suitable and that jars/bottles are closed tightly and well sealed but it appears that these two bottles managed to escape detection during the manufacturer's quality control checks. We are extremely sorry that you experienced leakage with some of the wine but trust the replacements we sent to you arrived safely and that this issue did not cause too much disappointment and inconvenience to the hamper recipients.

Excellent - those are comments we love to receive. Thank you very much indeed.

Thank you for your kind comments regarding our service and the quality of our hampers. With regard to the personalised messages, we only ever adhere the message to the outside of the shipping box unless the hampers in question are bespoke. We sincerely apologise that some of the messages were missing and we have escalated this anomaly to our warehouse manager for investigation and to ensure this does not occur in the future. With regard to the packaging, our baskets are made from natural and renewable sources where ever possible. The corrugated outers are manufactured in the UK using on average 76% recycled fibre and we use bio-degradable corn chips for void fill packaging. We are pleased your recipients enjoyed their hampers and we look forward to hopefully welcoming you back again in Christmas 2020.

I understand you have been in communication with a member of our customer service team as unfortunately, due to stock of a certain flavoured biscuit no longer being available, we had to substitute another flavour of biscuit in your hampers. We have since also supplied you with a similar product of the original flavour which we hoped would go some way to appeasing your disappointment with our original substitution. We make every effort to conform to the product listings within our hampers but in very rare circumstances, due to non availability of a product, we may substitute a product with an item of similar quality and value. We are extremely sorry that you have had cause to be disappointed with your hampers this year but can assure you that this situation is not a regular occurrence.

Thank you for your response and once again we would like to apologise for the substitute in your hamper and also for the confusion with the additional boxes we sent to you. We have, as a goodwill gesture, arranged to send you a selection of items which we hope you will accept. We sincerely hope that the situation you have experienced will not affect your decision to consider us as your supplier of hampers this coming Christmas and thereby give us the opportunity to reinstate the previous good faith you had in Spicers of Hythe.

Thank you for your kind review. We are delighted you were pleased with our service.

Thank you so much for taking the time to leave such a great review.

Thank you for taking the time to give us your feedback. We aim to make our ordering process as straightforward as possible and, for those of our customers who prefer to order via the web, we are continually looking at ways to make our website even more user friendly.

Thank you so much for taking the time to leave such a positive review. It is always a pleasure for us to welcome back customers year on year and we are pleased that you continue to be impressed with our hampers and our service.

Thank you for your positive feedback. We try to ensure that not only is our ordering process straightforward but also that the delivery service is as well. We are pleased you found the tracking information beneficial.

We are delighted that you were pleased with the product you ordered. Your order was despatched from our warehouse in time to meet your requested delivery date but, sadly, the courier did not deliver on time and consequently your order did not arrive on the day you requested. We apologise for any inconvenience you experienced due to this.

Thank you for your positive feedback - it is much appreciated.