As you are aware from a recent email received, Spicers of Hythe are currently looking into using FeeFo for our customer reviews and we are very grateful that you have taken the time to respond to this email.
As a small family business we take our customer feedback very seriously, both positive and negative.
We are sorry that you found the hamper disappointing and that you found the delivery charge to be expensive. The courier service we use has recently reduced the surcharge to Northern Ireland from £7.50 to £5 per parcel, all our delivery charges are shown on our website and this would have been shown to you prior to committing to your order.
The couriers add their surcharge per parcel not by weight so on some occasions the cost of delivery to certain areas can become very expensive.
We are again sorry that you found this hamper to be disappointing and if you would like to discuss this in more please contact us on 01303 235635.
With kind regards
Spicers Customer Care
