As you are aware from a recent email received, Spicers of Hythe are currently looking into using FeeFo for our customer reviews and we are very grateful that you have taken the time to respond to this email. As a small family business we take our customer feedback very seriously, both positive and negative.
You are right in your thought that we do substitute items of a similar or greater value if we do not have the exact item in stock, a practice that is common through most of the food hamper industry, but we still like to ensure that our customers are happy with their purchase and can only apologise that you weren’t. We have taken your comments on board and will be looking at ways of improving our service for future customers.
As a gesture of goodwill, we would like to offer you a voucher to give you 25% off your next order of hampers with Spicers of Hythe in the hopes that we may restore your faith in our service and can confirm that if you would like to order this with us over the telephone to check stock availability or request no substitutions, please call our team on 01303 235635.
We will email you directly with the voucher code and to further apologise for this we will now refund the cost of the delivery for the original order back onto your card.
With kind regards
Spicers Customer Care
