As you are aware from a recent email received, Spicers of Hythe are currently looking into using FeeFo for our customer reviews and we are very grateful that you have taken the time to respond to this email. As a small family business we take our customer feedback very seriously, both positive and negative and would like to firstly apologise that the hamper was delivered so late.
Unfortunately your hamper was delayed due to the couriers not having a telephone number which we were unaware at the time that deliveries to Sweden has this as a necessity not an option. Our staff were constantly communicating with the courier concerned but were given limited information, even when we passed on the telephone number you supplied, and as a result, we did refund you the cost of the delivery as we completely agreed that the time involved in the delivery wasn’t as we would expect and were too unhappy with the service given.
It can be frustrating when dealing with a third party courier as we’re not always given the service that Spicers of Hythe would give their customers.
We are sorry that this caused you embarrassment with your client but are pleased to note that you were more than happy with the quality of the hamper received. As a small gesture, we would like to offer you 25% off your next order for hampers in the hopes that we may restore your faith in our service.
We will email you directly with the voucher code shortly and to further apologise for this we will today refund the cost of the delivery for the original order back onto your card.
With kind regards
Spicers Customer Care
