How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Spicers of Hythe Reviews | Customer Service Reviews for https://www.feefo.com/reviews/spicers-of-hythe | Feefo

Displaying all 2,028 reviews

Trusted Customer

5 years ago

Date of purchase: 05/10/2018

Service was good, but I was a little disappointed when the hapmers arrived, because 3 of them were in different hampers. Most were hampers with a lid (same as in the picture on the web site), but 3 we

...

Read all

Nic

Spicers of Hythe

5 years ago

Thank you for your feedback. We are extremely sorry for the inconvenience caused to you. As promised when we spoke, I immediately investigated to find out how and why the 3 open hampers were supplied to you. You have now been made fully aware of how this incorrect delivery occurred . Thank you for your understanding and once again we apologise but I would like to assure you and reiterate that this incorrect delivery was a one off situation and not the norm.

Kind regards.

Sue - Customer Service

Christopher

5 years ago

Date of purchase: 05/10/2018

What Christopher said about Spicers of Hythe:

I thought I had a delivery problem, It was my fault but the Spicers help desk were very patient and helpful.

Nic

Spicers of Hythe

5 years ago

Thank you for your kind words. So pleased we were able to resolve the situation.

Kind regards.

Sue - Customer Service

Diane

5 years ago

Date of purchase: 14/09/2018

What Diane said about Spicers of Hythe:

The Web Site was easy to use, we love getting the catalogue to choose from.

Nic

Spicers of Hythe

5 years ago

Hello Diane,

It's important to us that our website is easy and pleasant to use so it's nice to hear that you think so too. Glad you like the brochure. Our brochure team work hard on the photography and design and we are very proud of it indeed.

Kind regards.

Sue - Customer Service

Product reviews

Diana

Cumbria

6 years ago

Date of purchase: 03/09/2018

What Diana said about Spicers of Hythe:

My Parents were thrilled with their hamper that was sent as a nostalgic gift. I have many happy childhood memories of shopping at Spicers with my Parents at Christmas. We talk about the 'old days '

...

Read all

Nic

Spicers of Hythe

5 years ago

What a lovely review - thank you Diana. Times have changed of course and it's many years since 1926 when we opened the first grocery shop but we still believe in the traditions and values of the 'old days'. So pleased our hamper brought back happy memories.

Kind regards.

Sue - Customer Service.

Jaime

6 years ago

Date of purchase: 17/08/2018

What Jaime said about Spicers of Hythe:

Mis sold a product, substituted without asking, poor customer service

Nic

Spicers of Hythe

6 years ago

Thank you for your feedback and it was good to talk to you to resolve this issue. We look forward to issuing you a full refund for your inconvenience. In some circumstances we have no option but to make substitutions for items of similar quality and value as stated in our Terms and Conditions

Jaki

Spicers Of Hythe Customer Service

Product reviews

Trusted Customer

6 years ago

Date of purchase: 31/07/2018

Quick delivery, great service, what more could you ask for. Will be buying from again.

Nic

Spicers of Hythe

6 years ago

Thanks for the kind words!!

Toni

6 years ago

Date of purchase: 19/07/2018

What Toni said about Spicers of Hythe:

The website is simple to use, the hamper choices are, as always, incredible and delivery was quick and reliable. Exactly what I was looking for.

Nic

Spicers of Hythe

5 years ago

Thank you for such great comments.

Kind regards.

Sue - Customer Service

Product reviews

James

6 years ago

Date of purchase: 16/07/2018

What James said about Spicers of Hythe:

The products are realy tasty and the packaging and delivery are First class

Teresa

6 years ago

Date of purchase: 06/06/2018

What Teresa said about Spicers of Hythe:

I have not talked to my sister since I sent the gift last week but I am sure it was great as all the other gifts I have sent through you.

Michael

Stepney

6 years ago

Date of purchase: 06/06/2018

What Michael said about Spicers of Hythe:

The usual great service from Spicers.

Not received a review invite?

About Spicers of Hythe

Spicers was established in 1926 by Great Grandfather Percy. Our reputation for being one of the leading UK premium hamper suppliers is firmly based on the principles he used to run his store - the best produce sourced from local & international suppliers packed up in beautiful baskets and delivered on time. Spicers hampers are used by many companies to say thank you to staff and clients or used as an incentive.

Read all

01303 235600

Nest Road, Felling, Gateshead, Tyne and Wear, NE10 0ES, United Kingdom

Why trust Feefo reviews?