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StepChange Debt Charity Reviews

Rated
Exceptional
Service
4.9
/5

5

4

3

2

1

2,361

127

18

10

19

2,535

ratings over the past year

2,528 out of 19,444 reviews
Time:
Past year
Trusted Customer
9 months ago
Date of purchase: 01/10/2023
You have given me back my life! Thank you so much for dealing with all my creditors and helping with my situation, I am eternally grateful.
Trusted Customer
9 months ago
Date of purchase: 01/10/2023
Really helpful at a time when it was most needed. My advisor was brilliant took time to go over everything with me on the phone for over an hour.
Trusted Customer
9 months ago
Date of purchase: 01/10/2023
When I contacted step change they are very helpful and understanding and put my mind at ease. They contacted my creditors, kept me in the loop as to what was going to happen and now I don't feel as st
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Trusted Customer
9 months ago
Date of purchase: 01/10/2023
Help without judgement. Such supportive and informative staff. Stepchange are changing our lives for the better!
Trusted Customer
9 months ago
Date of purchase: 01/10/2023
Very helpful and clear with what needs to be done
Trusted Customer
9 months ago
Date of purchase: 01/10/2023
They listened , they helped me to understand what I needed to do and how I could do better with my finances and made sure I understood what I had to do with my debtors. They didn’t judge, they just he
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Trusted Customer
9 months ago
Date of purchase: 01/10/2023
Very very helpful
Trusted Customer
9 months ago
Date of purchase: 01/10/2023
I think you guys are amazing thank you for all your hard work and help happy holidays
Trusted Customer
9 months ago
Date of purchase: 01/10/2023
You took the pressure off a very stressful time and I was so worried that I would be judged and it’s just the personal and professional way you dealt with everything.
Trusted Customer
9 months ago
Date of purchase: 01/10/2023
Step change have been great I’ve never once felt awkward talking to them about my finances Any issue with a creditor quickly resolved
About StepChange Debt Charity
With over 30 years of experience, StepChange has helped millions of people deal with their debts and take control of their finances. You can take a look our reviews to see what our clients think of us. Here are some of the reasons people choose us: Free debt advice You don’t pay anything for our help. We look at your personal situation and recommend the best solutions for free. Putting people first We always come from a place of compassion and base our advice on your personal situation. Instant online help You can use our online tools anytime, so you can get help at your own pace. Expert advisors If you would rather speak to someone, our team of friendly advisors can help you take control of your debts. UK’s largest debt charity We help hundreds of thousands of people every year and have been for over 30 years. Regulated debt advice We are regulated by the Financial Conduct Authority (FCA) so you can be sure the advice you are getting is right for you.
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123 Albion Street, Merrion Centre, Leeds, West Yorkshire, LS2 8ER, United Kingdom
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About StepChange Debt Charity
With over 30 years of experience, StepChange has helped millions of people deal with their debts and take control of their finances. You can take a look our reviews to see what our clients think of us. Here are some of the reasons people choose us: Free debt advice You don’t pay anything for our help. We look at your personal situation and recommend the best solutions for free. Putting people first We always come from a place of compassion and base our advice on your personal situation. Instant online help You can use our online tools anytime, so you can get help at your own pace. Expert advisors If you would rather speak to someone, our team of friendly advisors can help you take control of your debts. UK’s largest debt charity We help hundreds of thousands of people every year and have been for over 30 years. Regulated debt advice We are regulated by the Financial Conduct Authority (FCA) so you can be sure the advice you are getting is right for you.