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StepChange Debt Charity Reviews | Customer Service Reviews for https://www.feefo.com/reviews/step-change-debt-charity | Feefo

2,526 out of 19,456 reviews

Time:

Past year

Trusted Customer

9 months ago

Date of purchase: 01/09/2023

Fantastic and very understanding

Kate

StepChange Debt Charity

9 months ago

Hi there, Thank you for your kind review. We’re so glad to hear you’re pleased with the service you received 😊 Best wishes Kate from StepChange

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Trusted Customer

9 months ago

Date of purchase: 01/09/2023

Excellent service but service has went a bit downhill I'm trying to get information to them about a debt that's been passed on and now the company is sending threatening letters about taking me to cou

...

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Kate

StepChange Debt Charity

9 months ago

Hi there, Thank you for your review. We are aware of the difficulties our clients are facing when trying to contact us at the moment and we apologise for the stress this must be causing you. Demand for our service is extremely high due to the ongoing cost of living crisis, however, please be assured that we are working behind the scenes to make sure we can answer as many calls as possible. Please call us on 0300 303 5300 to talk to one of our advisors, we're open Monday to Friday 8am to 6pm. Best wishes Kate from StepChange

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Trusted Customer

9 months ago

Date of purchase: 01/09/2023

Always very helpful and professional on the phone.

Kate

StepChange Debt Charity

9 months ago

Hi there, Thank you for your review. We’re really pleased to hear you’re happy with our service! Best wishes Kate from StepChange

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Trusted Customer

11 months ago

Date of purchase: 01/08/2023

You are the best for people who are tangled up in debt

Kate

StepChange Debt Charity

11 months ago

Hi there, Thank you for your review. We’re really pleased to hear you’re happy with our service! Best wishes, Kate from StepChange

Trusted Customer

9 months ago

You get their foot off my neck

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Trusted Customer

9 months ago

Date of purchase: 01/09/2023

Great service, got my finances back on track, brilliant customer services, best thing I ever did

Kate

StepChange Debt Charity

9 months ago

Hi there, Thank you for your review! We’re so glad to hear you’re happy with our service 😊 Best wishes Kate from StepChange

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Trusted Customer

9 months ago

Date of purchase: 01/09/2023

Thank you for helping me manage my debts, all the call handlers were very patient and informative and understanding of my situation and give me the various options to help my situation. This manageme

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Kate

StepChange Debt Charity

9 months ago

Hi there, Thank you for your kind review. We’re so pleased to hear our service helped to relieve some of your stress, and we hope your situation continues to improve! Best wishes Kate from StepChange

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Trusted Customer

10 months ago

Date of purchase: 01/09/2023

An excellent service Agents very helpful and Obliging. Comuicaton excellent. But to long to answer on line.,. Telephoning is best. Someties explaining to some agents can be rather an ordeal.

Kate

StepChange Debt Charity

10 months ago

Hi there, Thank you for your kind review. We’re so glad to hear you’re pleased with the service you received 😊 Best wishes Kate from StepChange

Trusted Customer

9 months ago

None Required Thanks.👍

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Trusted Customer

10 months ago

Date of purchase: 01/09/2023

As always, stepchange are so lovely and understanding. They’re always thorough, friendly and informative. I can’t fault them in any way.

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Trusted Customer

10 months ago

Date of purchase: 01/09/2023

Friendly professional and empathetic

Kate

StepChange Debt Charity

10 months ago

Hi there! Thank you for your kind review :) Best wishes Kate from StepChange

Trusted Customer

10 months ago

Thanks

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Trusted Customer

10 months ago

Date of purchase: 01/09/2023

Not lot of help over the phone not everyone is on the Internet

Kate

StepChange Debt Charity

10 months ago

Hi there, Thank you for your review. We are aware of the difficulties our clients are currently experiencing when trying to contact us, and we apologise for this. Our phone lines are very busy due to the ongoing cost of living crisis, but please be assured that we are working behind the scenes to make sure we can help as many people as possible. You may find it easier to contact us at the beginning of the day (8am) when our phone lines tend to be quieter Best wishes, Kate from StepChange

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About StepChange Debt Charity

With over 30 years of experience, StepChange has helped millions of people deal with their debts and take control of their finances. You can take a look our reviews to see what our clients think of us. Here are some of the reasons people choose us: Free debt advice You don’t pay anything for our help. We look at your personal situation and recommend the best solutions for free. Putting people first We always come from a place of compassion and base our advice on your personal situation. Instant online help You can use our online tools anytime, so you can get help at your own pace. Expert advisors If you would rather speak to someone, our team of friendly advisors can help you take control of your debts. UK’s largest debt charity We help hundreds of thousands of people every year and have been for over 30 years. Regulated debt advice We are regulated by the Financial Conduct Authority (FCA) so you can be sure the advice you are getting is right for you.

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01132970106

123 Albion Street, Merrion Centre, Leeds, West Yorkshire, LS2 8ER, United Kingdom