Merchant Logo

StepChange Debt Charity Reviews

Rated
Exceptional
Service
4.9
/5

5

4

3

2

1

2,396

125

18

10

19

2,568

ratings over the past year

Displaying all 19,522 reviews
Trusted Customer
9 years ago
Date of purchase: 04/10/2014
The process that I undertook to complete this was quick, easy to understand, and cost me nothing. The staff are courteous, helpful and professional and because my circumstances changed this has helpe
...
Read all
Trusted Customer
9 years ago
Date of purchase: 04/10/2014
everytime I ring the people i speak to are genuine and concerned about being able to do the best for me, they always help me out and explain anything I do not understand
Trusted Customer
9 years ago
Date of purchase: 04/10/2014
They made what I thought would be a very difficult conversation very easy. Very understanding and knowledgeable. Can take a while to get through sometimes but I guess that's a sign of the times.
Trusted Customer
9 years ago
Date of purchase: 04/10/2014
Such a surprise to find someone who cares and doesn't blame
Trusted Customer
9 years ago
Date of purchase: 04/10/2014
I have had an excellent experience with step change, they have been very supported. thank you and regards Lisa
Trusted Customer
9 years ago
Date of purchase: 04/10/2014
Everybody were very helpful and very understanding, couldn't be more thankful.
Trusted Customer
9 years ago
Date of purchase: 04/10/2014
They are very helpful and supportive and I know I can contact them at any time with any problems with my debts. Thank you StepChange!
Trusted Customer
9 years ago
Date of purchase: 04/10/2014
Everything I feel is in satisfactory working order. But please can someone call Capquuest Ref: *personal info removed by Feefo* They have took over the payments fron Lloyds
Trusted Customer
9 years ago
Date of purchase: 04/10/2014
I am very impressed with their level of knowledge and are committed to helping people. I felt immediately that my stress had lessened by talking to someone and going through a DMP. As just having had
...
Read all
Trusted Customer
9 years ago
Date of purchase: 04/10/2014
After my partner fell ill and employed we quickly spiralled down deeper and deeper into debt. StepChange not only broke our fall but provided us with a lifeline in the form of a debt management plan
...
Read all
Merchant Logo
StepChange Debt Charity
StepChange Debt Charity
9 years ago
Hi there and thanks for your lovely feedback. We wish you all the best for the future! Kind regards, Laura at StepChange
About StepChange Debt Charity
With over 30 years of experience, StepChange has helped millions of people deal with their debts and take control of their finances. You can take a look our reviews to see what our clients think of us. Here are some of the reasons people choose us: Free debt advice You don’t pay anything for our help. We look at your personal situation and recommend the best solutions for free. Putting people first We always come from a place of compassion and base our advice on your personal situation. Instant online help You can use our online tools anytime, so you can get help at your own pace. Expert advisors If you would rather speak to someone, our team of friendly advisors can help you take control of your debts. UK’s largest debt charity We help hundreds of thousands of people every year and have been for over 30 years. Regulated debt advice We are regulated by the Financial Conduct Authority (FCA) so you can be sure the advice you are getting is right for you.
Read all
123 Albion Street, Merrion Centre, Leeds, West Yorkshire, LS2 8ER, United Kingdom
Award

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

Why trust Feefo reviews?

About StepChange Debt Charity
With over 30 years of experience, StepChange has helped millions of people deal with their debts and take control of their finances. You can take a look our reviews to see what our clients think of us. Here are some of the reasons people choose us: Free debt advice You don’t pay anything for our help. We look at your personal situation and recommend the best solutions for free. Putting people first We always come from a place of compassion and base our advice on your personal situation. Instant online help You can use our online tools anytime, so you can get help at your own pace. Expert advisors If you would rather speak to someone, our team of friendly advisors can help you take control of your debts. UK’s largest debt charity We help hundreds of thousands of people every year and have been for over 30 years. Regulated debt advice We are regulated by the Financial Conduct Authority (FCA) so you can be sure the advice you are getting is right for you.