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StepChange Debt Charity Reviews

http://www.stepchange.org
Rated
Exceptional
Service
4.9
/5

5

4

3

2

1

2,408

128

18

10

21

2,585

ratings over the past year

Displaying all 19,519 reviews
Trusted Customer
9 years ago
Date of purchase: 04/10/2014
Very helpful very patient, above and beyond anything I expected,
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Trusted Customer
9 years ago
Date of purchase: 04/10/2014
An amazing service and support that shows there really can be light at the end of the tunnel when dealing with debt.
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Trusted Customer
9 years ago
Date of purchase: 04/10/2014
They are very helpful
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Trusted Customer
9 years ago
Date of purchase: 04/10/2014
StepChange are so incredibly supportive. They do not judge you at all and really are just there to help you through your financial difficulties. It is so hard to pick up the phone and call and admit
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Trusted Customer
9 years ago
Date of purchase: 04/10/2014
Very little correspondence feel like I am not cared about
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StepChange Debt Charity
StepChange Debt Charity
9 years ago
We’re very sorry to hear that you've had an unsatisfactory experience with us, and we're concerned with what you've said. If you would like us to investigate further, the best way to get in touch is via the ‘complaints’ section of our website: http://www.stepchange.org/Legal/Complaintsprocess.aspx Kind regards Laura at StepChange Debt Charity
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Trusted Customer
9 years ago
Date of purchase: 04/10/2014
Very helpful, understanding and non judgemental
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Trusted Customer
9 years ago
Date of purchase: 04/10/2014
Stepchange have been completely non-judgmental from the very beginning, and taken away the stress of being in debt, allowing me to make one monthly repayment to cover all my creditors, and giving me b
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Trusted Customer
9 years ago
Date of purchase: 04/10/2014
Didn't tell me everything would still go to default. Agreed an arrangement with my creditor then paid the agreed sum late resulting in me receiving correspondence I have no updates or courtesy cal
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Trusted Customer
9 years ago
Would never use again
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StepChange Debt Charity
StepChange Debt Charity
9 years ago
We’re very sorry to hear that you've had an unsatisfactory experience with us, and we’re concerned with what you’ve said. If you would like us to investigate further, the best way to get in touch is via the ‘complaints’ section of our website: http://www.stepchange.org/Legal/Complaintsprocess.aspx Kind regards Laura at StepChange Debt Charity
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Trusted Customer
9 years ago
Date of purchase: 04/10/2014
So helpful, made the transition onto a DMP extremely easy in a tough, stressful time.
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Trusted Customer
9 years ago
Date of purchase: 04/10/2014
I was very happy with the service I was given by step change, Highly recommended.
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About StepChange Debt Charity
With over 30 years of experience, StepChange has helped millions of people deal with their debts and take control of their finances. You can take a look our reviews to see what our clients think of us. Here are some of the reasons people choose us: Free debt advice You don’t pay anything for our help. We look at your personal situation and recommend the best solutions for free. Putting people first We always come from a place of compassion and base our advice on your personal situation. Instant online help You can use our online tools anytime, so you can get help at your own pace. Expert advisors If you would rather speak to someone, our team of friendly advisors can help you take control of your debts. UK’s largest debt charity We help hundreds of thousands of people every year and have been for over 30 years. Regulated debt advice We are regulated by the Financial Conduct Authority (FCA) so you can be sure the advice you are getting is right for you.
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01132970106
123 Albion Street, Merrion Centre, Leeds, West Yorkshire, LS2 8ER, United Kingdom
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About StepChange Debt Charity
With over 30 years of experience, StepChange has helped millions of people deal with their debts and take control of their finances. You can take a look our reviews to see what our clients think of us. Here are some of the reasons people choose us: Free debt advice You don’t pay anything for our help. We look at your personal situation and recommend the best solutions for free. Putting people first We always come from a place of compassion and base our advice on your personal situation. Instant online help You can use our online tools anytime, so you can get help at your own pace. Expert advisors If you would rather speak to someone, our team of friendly advisors can help you take control of your debts. UK’s largest debt charity We help hundreds of thousands of people every year and have been for over 30 years. Regulated debt advice We are regulated by the Financial Conduct Authority (FCA) so you can be sure the advice you are getting is right for you.