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StepChange Debt Charity Reviews

http://www.stepchange.org
Rated
Exceptional
Service
4.9
/5

5

4

3

2

1

2,396

128

18

10

21

2,573

ratings over the past year

Displaying all 19,509 reviews
Trusted Customer
9 years ago
Date of purchase: 23/09/2014
Very professional, friendly and understanding. Very well organised and explained in great detail how it all works. Would defiantly recommend step change for people in debt that want advice etc
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Trusted Customer
9 years ago
Date of purchase: 23/09/2014
Nothing is too much trouble. They are patient & understanding
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Trusted Customer
9 years ago
Date of purchase: 23/09/2014
well not good at all you surposed to be paying my dets off and the people u say you are paying keep phone me up and saying u r not paying 1 of the depts. is now more than £1200 more because u not payi
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StepChange Debt Charity
StepChange Debt Charity
9 years ago
We’re very sorry to hear about your experience, and we’re concerned with what you’ve said. If you’d like us to investigate further you can make a formal complaint. For more details please visit our complaints webpage: http://www.stepchange.org/Legal/Complaintsprocess.aspx Kind regards, Rachel at StepChange Debt Charity
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Trusted Customer
9 years ago
Date of purchase: 23/09/2014
Brilliant staff who can deal with many questions and help relieve your worries. They are careing too.
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Trusted Customer
9 years ago
Date of purchase: 23/09/2014
always patient and understanding when i have spoke to them. were great when i spoke to them after having dealings with first step finance. i was panicking but they put mind at rest. now i can see my
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Trusted Customer
9 years ago
Date of purchase: 23/09/2014
Really happy with their service,friendly helpful staff.
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Trusted Customer
9 years ago
Date of purchase: 23/09/2014
A wonderful Organisation that literally Saves Lives !!!
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Trusted Customer
9 years ago
Date of purchase: 23/09/2014
Very helpful and friendly staff, helped me massively. Felt like a huge weight has been lifted of my shoulders after dealing with them. Can't thank them enough.
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StepChange Debt Charity
StepChange Debt Charity
9 years ago
Thanks for this lovely feedback! We wish you all the best for the future. Kind regards, Laura at StepChange Debt Charity
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Trusted Customer
9 years ago
Date of purchase: 23/09/2014
Really helpful and informative. Although impartial they are never patronising or judgemental. Gave me a lot of confidence and support.
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Trusted Customer
9 years ago
Date of purchase: 23/09/2014
It is very helpful.telephone manners are very good
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About StepChange Debt Charity
With over 30 years of experience, StepChange has helped millions of people deal with their debts and take control of their finances. You can take a look our reviews to see what our clients think of us. Here are some of the reasons people choose us: Free debt advice You don’t pay anything for our help. We look at your personal situation and recommend the best solutions for free. Putting people first We always come from a place of compassion and base our advice on your personal situation. Instant online help You can use our online tools anytime, so you can get help at your own pace. Expert advisors If you would rather speak to someone, our team of friendly advisors can help you take control of your debts. UK’s largest debt charity We help hundreds of thousands of people every year and have been for over 30 years. Regulated debt advice We are regulated by the Financial Conduct Authority (FCA) so you can be sure the advice you are getting is right for you.
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01132970106
123 Albion Street, Merrion Centre, Leeds, West Yorkshire, LS2 8ER, United Kingdom
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About StepChange Debt Charity
With over 30 years of experience, StepChange has helped millions of people deal with their debts and take control of their finances. You can take a look our reviews to see what our clients think of us. Here are some of the reasons people choose us: Free debt advice You don’t pay anything for our help. We look at your personal situation and recommend the best solutions for free. Putting people first We always come from a place of compassion and base our advice on your personal situation. Instant online help You can use our online tools anytime, so you can get help at your own pace. Expert advisors If you would rather speak to someone, our team of friendly advisors can help you take control of your debts. UK’s largest debt charity We help hundreds of thousands of people every year and have been for over 30 years. Regulated debt advice We are regulated by the Financial Conduct Authority (FCA) so you can be sure the advice you are getting is right for you.