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StepChange Debt Charity Reviews

Rated
Exceptional
Service
4.9
/5

5

4

3

2

1

2,354

125

18

10

19

2,526

ratings over the past year

Displaying all 19,456 reviews
Trusted Customer
9 years ago
Date of purchase: 23/09/2014
Stepchange gave me excellent advice. Whenever i rang them they were always polite and listened to my query and if unable to help another member of staff rang me back.I would recommend to anybody with
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Trusted Customer
9 years ago
Date of purchase: 23/09/2014
an excellent service, only spoilt by rogue letters, which my creditor knew nothing about
Trusted Customer
9 years ago
very helpful, but some aspects of their administration are poor
Trusted Customer
9 years ago
Date of purchase: 23/09/2014
Always friendly and helpful
Trusted Customer
9 years ago
Date of purchase: 23/09/2014
Have freed me from worry over debt problems
Trusted Customer
9 years ago
Date of purchase: 23/09/2014
The service is professional and supportive. It allows clients to address very difficult situations and take responsibility for the repayment of their debts in a non judgemental way.
Trusted Customer
9 years ago
Date of purchase: 23/09/2014
Although they have helped me reduce my debts. I was told that my creditors would stop contact yet I am still being hassled by them nearly every day, via post, emails and calls.
Trusted Customer
9 years ago
Date of purchase: 23/09/2014
I was in a complete mess with debts on my credit cards which had been used to keep a company afloat which unfortunately failed, the use of credit cards made it that the debt became mine as the cards w
...
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Trusted Customer
9 years ago
Date of purchase: 23/09/2014
Excellent customer service, informative and extremely helpful. this service has changed my life.
Trusted Customer
9 years ago
Date of purchase: 23/09/2014
Excellent service was very low until l spoke to step change thanks for all your help. Micky.
Trusted Customer
9 years ago
Date of purchase: 23/09/2014
step change has been a real life safer for us. it is helping us to get back on our feet and become debt free. we will never apply for credit again.
About StepChange Debt Charity
With over 30 years of experience, StepChange has helped millions of people deal with their debts and take control of their finances. You can take a look our reviews to see what our clients think of us. Here are some of the reasons people choose us: Free debt advice You don’t pay anything for our help. We look at your personal situation and recommend the best solutions for free. Putting people first We always come from a place of compassion and base our advice on your personal situation. Instant online help You can use our online tools anytime, so you can get help at your own pace. Expert advisors If you would rather speak to someone, our team of friendly advisors can help you take control of your debts. UK’s largest debt charity We help hundreds of thousands of people every year and have been for over 30 years. Regulated debt advice We are regulated by the Financial Conduct Authority (FCA) so you can be sure the advice you are getting is right for you.
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123 Albion Street, Merrion Centre, Leeds, West Yorkshire, LS2 8ER, United Kingdom
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About StepChange Debt Charity
With over 30 years of experience, StepChange has helped millions of people deal with their debts and take control of their finances. You can take a look our reviews to see what our clients think of us. Here are some of the reasons people choose us: Free debt advice You don’t pay anything for our help. We look at your personal situation and recommend the best solutions for free. Putting people first We always come from a place of compassion and base our advice on your personal situation. Instant online help You can use our online tools anytime, so you can get help at your own pace. Expert advisors If you would rather speak to someone, our team of friendly advisors can help you take control of your debts. UK’s largest debt charity We help hundreds of thousands of people every year and have been for over 30 years. Regulated debt advice We are regulated by the Financial Conduct Authority (FCA) so you can be sure the advice you are getting is right for you.