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StepChange Debt Charity Reviews

Rated
Exceptional
Service
4.9
/5

5

4

3

2

1

2,356

125

18

10

19

2,528

ratings over the past year

Displaying all 19,456 reviews
Trusted Customer
11 months ago
Date of purchase: 01/08/2023
I was in a really dark place with my debt and couldn't think of a way out but then I found Step Change and they changed everything. The service they provide is a life saver, I no longer worry about b
...
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Trusted Customer
11 months ago
Date of purchase: 01/08/2023
Like many, I struggled for years in a debt cycle. I tried once to call them but feared the outcome and personal humiliation so ended the call. When I made the second call and spoken to the team I real
...
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Trusted Customer
11 months ago
Date of purchase: 01/08/2023
very good, very professional and helpful.
Trusted Customer
11 months ago
Date of purchase: 01/08/2023
They helped me more than I thought they will. Now I’m on the road towards financial stability in my life which is what I need. The process is pretty straight forward and they are there to help every s
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Trusted Customer
1 year ago
Date of purchase: 01/06/2023
Well... The service I had was superb. I spoke with a few different handlers and each one was extremely knowledgeable, patient and understanding. Thank you very much for an excellent sevice! David Me
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Trusted Customer
11 months ago
Date of purchase: 01/08/2023
Inspite of some mishaps with communication with my bank the staff are kind, supportive and helpful and are making this journey bearable for me.
Trusted Customer
11 months ago
Date of purchase: 01/08/2023
Great advice, assistance and reassurance throughout at a very difficult time!
Trusted Customer
11 months ago
Date of purchase: 01/08/2023
Excellent service. You have really helped me. The only way the service could improve is by better communication/information as I find some things very confusing and can’t find the information I need o
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Trusted Customer
11 months ago
Date of purchase: 01/08/2023
I was in a dire situation and didn’t know what or where to turn, started with a con company that added 8k to my Dmp. What I didn’t know was this great charity, Step Change, with there lovely staff and
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Trusted Customer
11 months ago
Date of purchase: 01/08/2023
Excellent , peace of mind, would definitely recommend anyone struggling with debt
About StepChange Debt Charity
With over 30 years of experience, StepChange has helped millions of people deal with their debts and take control of their finances. You can take a look our reviews to see what our clients think of us. Here are some of the reasons people choose us: Free debt advice You don’t pay anything for our help. We look at your personal situation and recommend the best solutions for free. Putting people first We always come from a place of compassion and base our advice on your personal situation. Instant online help You can use our online tools anytime, so you can get help at your own pace. Expert advisors If you would rather speak to someone, our team of friendly advisors can help you take control of your debts. UK’s largest debt charity We help hundreds of thousands of people every year and have been for over 30 years. Regulated debt advice We are regulated by the Financial Conduct Authority (FCA) so you can be sure the advice you are getting is right for you.
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123 Albion Street, Merrion Centre, Leeds, West Yorkshire, LS2 8ER, United Kingdom
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About StepChange Debt Charity
With over 30 years of experience, StepChange has helped millions of people deal with their debts and take control of their finances. You can take a look our reviews to see what our clients think of us. Here are some of the reasons people choose us: Free debt advice You don’t pay anything for our help. We look at your personal situation and recommend the best solutions for free. Putting people first We always come from a place of compassion and base our advice on your personal situation. Instant online help You can use our online tools anytime, so you can get help at your own pace. Expert advisors If you would rather speak to someone, our team of friendly advisors can help you take control of your debts. UK’s largest debt charity We help hundreds of thousands of people every year and have been for over 30 years. Regulated debt advice We are regulated by the Financial Conduct Authority (FCA) so you can be sure the advice you are getting is right for you.