Merchant Logo

StepChange Debt Charity Reviews

Rated
Exceptional
Service
4.9
/5

5

4

3

2

1

2,356

125

18

10

19

2,528

ratings over the past year

Displaying all 19,456 reviews
Trusted Customer
1 year ago
Date of purchase: 01/07/2023
I am at the beginning of my journey to become debt free but StepChange have been understanding and empathetic with my personal financial situation. They have not made me feel stupid or made me feel a
...
Read all
Trusted Customer
1 year ago
Date of purchase: 01/07/2023
Cannot fault service as yet after 3 months, long may it continue. Seamless all the way and couldn't recommend enough.
Trusted Customer
1 year ago
Date of purchase: 01/07/2023
Very professional and helpful advice to help me with my debt.
Trusted Customer
1 year ago
Date of purchase: 01/07/2023
When I thought all was lost for myself I found StepChange. They helped me with everything and continue to do so when needed just a phone call away. Would recommend if you have money struggles.
Trusted Customer
1 year ago
Date of purchase: 01/07/2023
From moment I spoke to someone about my depts they put me at ease right away and the pressure lifted of me is amazing, they took control of everything, knowing that 100% of my money goes to my credito
...
Read all
Trusted Customer
1 year ago
Date of purchase: 01/07/2023
Very helpful without any further pressure. Thank you so much for helping me sleep better
Trusted Customer
1 year ago
Date of purchase: 01/07/2023
From the time I contacted them, they have been helpful, polite and very understanding to my plight. Every option has been explained to me in detail and I’ve been sent emails with every single detail n
...
Read all
Trusted Customer
1 year ago
Date of purchase: 01/07/2023
Amazing experience despite the circumstances! I’ve found both advisors to be friendly, kind and nonjudgmental. Put me at ease and we’re super helpful, thank you 😊
Trusted Customer
1 year ago
Date of purchase: 01/07/2023
There was a lot of information required and we kept getting different quotes so we did not understand it all
Trusted Customer
1 year ago
Date of purchase: 01/07/2023
Someone who fights your corner and has your best interests at heart. Unlike the finance company's, whatever they may say. Thoroughly professionally and easy to access.
About StepChange Debt Charity
With over 30 years of experience, StepChange has helped millions of people deal with their debts and take control of their finances. You can take a look our reviews to see what our clients think of us. Here are some of the reasons people choose us: Free debt advice You don’t pay anything for our help. We look at your personal situation and recommend the best solutions for free. Putting people first We always come from a place of compassion and base our advice on your personal situation. Instant online help You can use our online tools anytime, so you can get help at your own pace. Expert advisors If you would rather speak to someone, our team of friendly advisors can help you take control of your debts. UK’s largest debt charity We help hundreds of thousands of people every year and have been for over 30 years. Regulated debt advice We are regulated by the Financial Conduct Authority (FCA) so you can be sure the advice you are getting is right for you.
Read all
123 Albion Street, Merrion Centre, Leeds, West Yorkshire, LS2 8ER, United Kingdom
Award

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

Why trust Feefo reviews?

About StepChange Debt Charity
With over 30 years of experience, StepChange has helped millions of people deal with their debts and take control of their finances. You can take a look our reviews to see what our clients think of us. Here are some of the reasons people choose us: Free debt advice You don’t pay anything for our help. We look at your personal situation and recommend the best solutions for free. Putting people first We always come from a place of compassion and base our advice on your personal situation. Instant online help You can use our online tools anytime, so you can get help at your own pace. Expert advisors If you would rather speak to someone, our team of friendly advisors can help you take control of your debts. UK’s largest debt charity We help hundreds of thousands of people every year and have been for over 30 years. Regulated debt advice We are regulated by the Financial Conduct Authority (FCA) so you can be sure the advice you are getting is right for you.