Hi,
Thank you for taking the time to leave your feedback, and we’re sorry to hear you were disappointed with the condition of the packaging your order arrived in.
The initial order you made with us was cancelled and refunded due to a quality issue, and we returned the product in question to the supplier, replacing it with a higher quality product as an alternative. However, we understand why you are dissatisfied with the condition of your order on arrival.
If you’d like to discuss this issue further, please get in touch with our customer service team.