Hi there,
We're really sorry to hear that there have been issues with your delivery.
As this has been through our courier, we aren't able to comment on the exact circumstances, but I can see that there have been two attempts to deliver your order. As these weren't successful, the courier sent three emails (one on 26/10 and two on 31/10) with a link to re-arrange delivery.
I'll also include the link for you below. All you need to do is enter your postcode with the following consignment number — 0200262
https://www.apccalled.com
Should you require any further assistance, please don't hesitate to get in touch with me (Chris) at chrisn@stephensons.com or 0161 483 6256.
Many thanks,
Chris North
Customer Services Manager