Stephensons Reviews

Hi there, Thanks so much for your feedback. You're right, a few lemon squeezers certainly don't need a great big box. Apologies for the excessive packaging! Please be assured that this isn't our standard delivery size for smaller items. We've checked our stock of smaller packaging materials and the warehouse team has been reminded of our expectations for deliveries. Thanks again, Chris North Customer Services Manager

Hello, Firstly, thanks for taking the time to leave us your thoughts. We’re always trying to improve. I’ve tried to ring a number of times over the last few days to speak with you personally about your issues, but unfortunately, we’ve been unable to reach you. I have however investigated your orders, and we have despatch updates for you. Could you please call us on 0161 483 6256 (ask for Chris) at your earliest convenience, or please let us know a time that is convenient for you? I can tell you that the double dispenser is on backorder but you should have been receiving our automated report to keep you updated on this. If you’d like us to check which email is signed up for these updates, please send a message to chrisn@stephensons.com and we can get that confirmed for you. Fortunately, I’m pleased to say that the back-ordered dispenser has now come into stock and should be with you very soon. I look forward to speaking soon and discussing all of the above. I’ve also downloaded the live chat transcript and will be happy to go over this together. Thanks again for your feedback. Kind regards, Chris North Customer Service Manager

We're delighted to hear everything was to your liking. Thanks so much for choosing Stephensons!

Thanks so much for your kind words. We hope to help you again soon!

Hi there, We are disappointed to hear about your issues with the courier service — please accept our apologies for this. Please could you send us your order number and a short description of your experience to chrisn@stephensons.com, via private message on our social media channels (@hgstephensons), or over the phone on 0161 483 6256? We can then investigate your issue properly and get back to you. Many thanks.