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Stoake Reviews | Customer Service Reviews for https://www.feefo.com/reviews/stoake-ltd | Feefo

Displaying all 209 reviews

Nicholas

Ealing

8 years ago

Date of purchase: 10/03/2015

What Nicholas said about Stoake:

Nigel installed a Stovax View 5 and flue pipe into an open chimey brest. Both Nigel and Marcus were professional, friendly, helpful and the work was carried out to the highest standard. Highly recomme

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Product reviews

Nick

8 years ago

Date of purchase: 18/09/2014

What Nick said about Stoake:

These guys are the absolute best. They are knowledgeable, professional, helpful and charming. Highly recommended.

Marcus Hodgetts

Stoake

8 years ago

Hi Nick thanks for the review. Hope you're getting on well with the stove and thanks again for letting us use your install for our photo shoot. It looks incredible.

Nick

8 years ago

With pleasure... one day we'll do an overall energy system with you... Hope the shop and business going great. All the best Nick

Product reviews

Cleo

South London

8 years ago

Date of purchase: 16/06/2015

What Cleo said about Stoake:

Poor customer service. They blamed us for everything that went wrong. For example, despite the fact they came to the house before giving us a quote they still blamed us for not telling them the wall w

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Marcus Hodgetts

Stoake

8 years ago

Hi Cleo

Thanks for taking the time to give us your feedback and we’re sorry you found our service below par. As per our recent emails we’ve taken your comments onboard and we’ve also made a few improvements to the way we do things since your job:

•Actively encourage good attitudes from staff and subcontractors by building and maintaining positive working environments.

• Using checklists and standardised methods to give consistently comprehensive site visits.

• Issuing itemised and detailed quotes that separate all individual products from services for clarity.

Good to hear you’ve fixed the cracked grout in the tiled hearth but you are still covered by our Installation Guarantee so if you have any further issues please do get in touch. We’re always available by phone and email and we’d be more than happy to help.

Sincerely, Marcus

Product reviews

Mrs Stone

Brighton

8 years ago

Date of purchase: 14/05/2016

What Mrs Stone said about Stoake:

I would highly recommend the guys at Stoake if you are thinking of getting a wood burner fitted. They really know their stuff, are very hardworking and tidy. I had lots of questions before they start

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Marcus Hodgetts

Stoake

8 years ago

Thanks for the review Mrs Stone and good to hear you like our service. We're always happy to give in-depth and impartial technical advice when it comes to wood burning stoves and fire safety. See you again

Product reviews

Harriet

London

8 years ago

Date of purchase: 18/05/2016

What Harriet said about Stoake:

Excellent service - friendly, professional, reliable. The construction work and stove install were performed without any issues. We are thrilled with the end result!

Marcus Hodgetts

Stoake

8 years ago

Brilliant. Hope you get good use out of the stove over the next year and catch up in twelve months for the sweep. Thanks Harriet

Anthony

8 years ago

Date of purchase: 28/04/2016

What Anthony said about Stoake:

Nigel was helpful and provided sound advise.

Marcus Hodgetts

Stoake

8 years ago

Thanks for the review Anthony. Looking forward to working with you again

Product reviews

Edzard Clifton-Dey

Hayes, Bromley

8 years ago

Date of purchase: 01/04/2016

What Edzard Clifton-Dey said about Stoake:

Very professional customer service. Marcus and Nigel were both extremely responsive and both took care to answer all our queries and guide us through the project step by step. They then delivered on

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Marcus Hodgetts

Stoake

8 years ago

Hi Edzard thanks for the review. Solid service delivered on time and on budget is exactly what we aim for. Good to hear it's well received. Do keep in touch

Product reviews

Stoake provide quotes that separate out labour costs from material so you know where your money goes - and the materials are itemised. We learned that there are significant quality differences between

...

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Marcus Hodgetts

Stoake

8 years ago

Clear prices is one of the benefits of Stoake being a certified Which? Trusted trader. The Trusted Trader scheme sets out a code of conduct that includes itemised quotes that separate all products from services.

And thanks for your input prior to hiring us regarding the level of detail included in our quotes and in our terms and conditions. We've taken your suggestions onboard and updated them.

The Morso 04 was not sourced/supplied by Stoake but by us directly prior to consulting with Stoake. Luckily the log burner turned out to be alright (in terms of its dimensions) to be installed into t

...

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Marcus Hodgetts

Stoake

8 years ago

This job makes a good case study. We always recommend getting advice from a HETAS certified installer like ourselves before buying a stove because not all stoves fit in all fireplaces. Happy this job went smoothly even with the relatively narrow opening and good to hear you've been getting good use out of it.

Hannah

8 years ago

Date of purchase: 26/04/2016

What Hannah said about Stoake:

Nigel and Marcus provided an excellent service, from the initial consultation over the phone, to their initial visit to the house, to the two days of work installing the stove. They were efficient and

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Marcus Hodgetts

Stoake

8 years ago

Hi Hannah thanks for the positive review. Expert technical knowledge and advice is important to us here at Stoake as most of our work involves fire safety. Good to hear you're happy with our service - see you next year for the chimney sweep.

Product reviews

Cath

forest hill

8 years ago

Date of purchase: 24/03/2016

What Cath said about Stoake:

Stoake made having my stove installed as easy as could be. The team on the job were helpful, tidy and knowledgeable. I couldn't have asked for better service.

Marcus Hodgetts

Stoake

8 years ago

Thanks for the review Cath. We try to maintain the level of responsibility and accountability that we'd like to see employed across every industry - especially in construction. Keep in touch

Product reviews

Kathy

London

8 years ago

Date of purchase: 12/04/2016

What Kathy said about Stoake:

Very professional and friendly service. From the moment I made my enquiry to the completion of the work the service was excellent

Marcus Hodgetts

Stoake

8 years ago

Hi Kathy

Thanks for the review. Maintaining a high level of quality in our site work and our communications is important to us so we're happy to hear you're pleased with the service. I'll pass the feedback on to the crew.

Keep in touch, Marcus Stoake

Product reviews

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About Stoake

We stock a wide range of market-leading log burners including Charnwood, Rais, Jotul, Stovax and Scan. We also provide high quality installation services in-house and specialise in providing a single point of contact, handling everything from fireplace knock-out and construction, hearth supply and installation, HETAS certified stove and flue installation, chimney sweeping, and annual maintenance contracts. If you'd like to get in touch please call us on 020 8459 4743

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020 8459 4743

80 Harlesden Road, London, Greater London, NW10 2BE, United Kingdom

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